Sync issue with Xbox desktop app and Microsoft account.

Hi AndrzejTober,



We have not heard anything from you since our last reply. Please do not hesitate to create a new thread if you have new concerns. We hope that we have answered the issue you reported to us. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you have dedicated to post here in Xbox Forums.



Have a great day!



Best regards,



Xbox Forum Moderator

Microsoft Community

Hi AndrzejTober,

We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team;

1. Go to the link: Contact us | Xbox Support
   
2. Select the " See Contact Options" or "Request a Call" button
   
3. Select the following drop-down menu options in the following order:
   What are you having trouble with? - (XXXXXXXX)
   What's the issue? -(XXXXXXXXX)
   
4. The third box will ask you to describe your issue, and then select the "Next" button.
   
5. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
6. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.



If you have other concerns, you can create a new post here.



We wish you a good day!



Kind regards





Xbox Forum Moderator

Microsoft Community

Hi AndrzejTober,



We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.



Have a great Day!



Best regards,



Xbox Forum Moderator

Microsoft Community

Greetings Josef!
Thank you for your response!
It is happening on both the phone app and the desktop app, they sync.
I have done nothing to troubleshoot because I could find nothing online that addressed this issue. It's like the game has a mind of its own, or someone is playing on my game.
I am connected to the XBox Microsoft account. I'm Laylalulala.

So many thanks!

Hi, my name is Tadeu, I'm an independent consultant and a Microsoft Xbox user just like you.

I'm here to help.

I hope everything is going well and thank you for reaching out.

This support is intended to answer questions about the use and configuration of devices.

I'm sorry you're experiencing this issue with your game library and Xbox app.

It's possible that the purchase hasn't fully synced to your Xbox account yet, or there may be a temporary issue with Microsoft's servers.

1. Account sync issues:

Wait for it to sync.

Sometimes it takes a while for purchases to fully process and sync to your Xbox account.

Wait for the purchase to settle and see if it appears in your library.

Check your account login.

Make sure you're signed in to the correct Xbox account and the same Microsoft account you used to make the purchase.

2. Microsoft Store/Xbox app issues.

Restart the app. Try restarting the Microsoft Store app and the Xbox app.

Check for updates: Make sure the Xbox app and Microsoft Store are up to date.

Clear the app cache: In some cases, clearing the app cache can fix the issue.

Please note that this is a public forum only. I will respond as soon as possible, and apologize in advance for any delay in response. I am simply a user trying to provide information and knowledge that may be useful to others. I am not a Microsoft employee.

Best regards.