Sync button turns my xbox off and makes it difficult to pair controllers

Hello ÚÑKÑØẄÑ ©, My name is David. I am an independent advisor, happy to help you today.

I'm sorry you're experiencing this issue with your Xbox Series X controller. Here are some possible solutions you could try:

Restart your Xbox console: Press and hold the power button on your Xbox console until it turns off. Next, disconnect the Xbox Series X from its power source. Turn off the Xbox controller and remove its batteries. Finally, connect and turn on your Xbox Series X.

Restart the controller: Press and hold the power button on the controller for several seconds until it turns off. Then turn it back on.

Pair the controller with the console again: Press and hold the sync button on the console until the power button flashes. Then, press and hold the sync button on the controller until the lights on the controller flash.

Best regards.

It takes time to test.

First, I turn my controller off then hold 10-15s sync button to reset

Then, I unpair and re-pair as your suggestion

My controller is good so far.

Edit: My controller suddenly has xbox button blink and disconnect then re-connect AGAIN.

Everything can't solve this issue. Battery is 30%

Hello PatrickAyres,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to pair your Xbox Series S controller to your system. Here are some steps you can try to resolve the issue:



1. Make sure your Xbox Series S console is turned on.

2. Press and hold the pairing button on your controller until the Xbox button starts flashing.

3. On your console, press the pairing button on the front of the console.

4. Wait for the controller to connect to the console.



If this doesn't work, you can try resetting your controller by following these steps:



1. Turn off your Xbox Series S console.

2. Press and hold the pairing button on the back of your controller for 10 seconds.

3. Release the pairing button and wait for the controller to turn off.

4. Turn on your console and try pairing your controller again.

I hope I helped!

YanYannn
Microsoft Community Moderator

[quote user="NanoTechSoldier"]You need to have the Original controller (From Console), turned off & then try & sync the new second controller...[/quote]There's no requirement to shut down one controller in order to sync a second.



Out of the pile of consoles I have, one does not sync as quickly as the others when a paired controller's guide button is used to start the console. It still pairs, just takes 5-10 seconds or so.

Try resetting the controller, follow the below steps

Hard Reset:
A hard reset is more thorough and can help if your controller is not responding as expected.

Turn off your Xbox console.
If the controller is connected wirelessly, press and hold the Xbox button on the controller for about 10 seconds. The controller will power off.
If the controller is connected via USB, unplug the USB cable.
If your controller has a removable battery pack, take out the batteries.
Wait for a few seconds to ensure any residual power is drained.
Reinsert the batteries or plug in the USB cable.
Turn on your Xbox console.
Press the Xbox button on the controller to turn it on. The controller should resync with the console.
Factory Reset (Advanced):
A factory reset of a controller is rarely necessary and should be used as a last resort. This will erase all pairing and customization settings from the controller.

Turn off your Xbox console.
If the controller is connected wirelessly, press and hold the Sync button on the controller (located next to the USB port).
While holding the Sync button, press and hold the Xbox button on the controller.
Continue holding both buttons for about 10 seconds.
Release both buttons.
Turn on your Xbox console.
Press the Xbox button on the controller to turn it on. The controller will be reset to its factory settings and will need to be paired with the console again