Switching Security Info

Hi WimpyFountain70, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Not at all, WimpyFountain70.

As an additional help, I got you the link on how you can manage it along with additional information that you need to know: https://support.xbox.com/en-CA/help/family-onli...

Hey mate, you're much better off doing this through the PC, verifying the proofs through the console seems to never work. Follow the steps here:

support.xbox.com/.../add-security-contact-information

If you're still getting prompt about security information after doing the above then delete the profile from the console (profile only), clear the system cache, restart the console and re-download the profile.

Delete and re-download profile:
support.xbox.com/.../profile-move-delete

Clear system cache:
support.xbox.com/.../clear-system-cache

Check the email that you used to connect to your account.

https://support.xbox.com/en-GB/my-account/security/verify-security-information

Hi there, so can you still sign into the account? If you can sign in through the PC first update and verify your security by following this link and clicking 'Manage your security info':

support.xbox.com/.../security-proofs

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To change the email that is associated with the gamertag you will need to follow the steps here:

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

Hi NL,

Thanks for coming to the forums with this great question. Following the 30 day period, you can definitely make more security changes to your account, if necessary. Of course, this would mean another 30 days, but really, there's no price on having a secure
account! If you no longer have access to that email associated with the account, it would be best to add another email that you do have access to, to be on the safe side, and of course, help out with account recovery and authentication.

Have a look at the following articles, as they're really good sources of information on this subject:

Update all of your Microsoft account security information

Add security information to your Microsoft account

Delete your Microsoft account security info

Verify the security information for your Microsoft account

Some of the information may be repetitive, but definitely useful for making your account secure. They'll also be a great resource when making any further changes.

I hope that this help out and please let us know if you have any further questions, as we'd be more than happy to help!