Switched Routers, Now Cannot Play Xbox Games on PC

Hi GeekCheese,

Thanks for reaching out to the Xbox forums! I am sorry to hear that you struggle with connecting to multiplayer games after updating your router. I am happy to help and see if it might be some issues with the app itself and see if my recommended solutions can help resolve your issue. When it comes to troubleshooting, issues that revolve around network issues can be hard to troubleshoot. Also, have you contacted your ISP and informed them that you got a new router and want to know if ports 88 and 3074 are being blocked on their end. There are situations where the ISP blocks the ports that allow you to connect to Xbox Live.

Solution 1: Reset Windows 10 store & Xbox app

1. Open Settings.
   
2. Go to Apps -> Apps & features.
   
3. On the right side, look for Microsoft Store/Xbox App and click it.
   
4. The advanced options link will appear. Click it
   
5. Next, click on the Reset button to reset Microsoft Store/Xbox App to default settings.
   

Solution 2: Make sure you do not have other programs like

Anit-virus

Firewall

PC Optimizers

Blocking the game

Solution 3: Reinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type PowerShell, right-click on Windows PowerShell, and select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
3. get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
4. In the same window, type the following command and press Enter:
   
5. start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
6. Install the App on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
7. Restart your device and try to install the game again.
   

Solution 4: Play games offline on Windows 10 using Offline mode; this error could also be attributed to issues with the Microsoft store not recognizing your entitlement to the game. Would you please click on this link Play games offline on Windows 10 using Offline mode | Xbox Support. Then scroll down and click on the drop-down arrow and look at the steps for How to enable offline play on your device.

I hope these suggestions help! If this answered your question, please mark the thread as “Answered.”

I am having the same problem right now. I've reset my xbox, router, switched cables, everything. Still cannot connect.

I already switched the nat to bridged before seeing this and now I cannot login to the router via 192.168.0.1

If the game allows it, it's already setup that way. As of right now there are no cross play games for Xbox/PlayStation. Just PC and Nintendo Switch and phone.

Thanks for the reply. so if I switch from Xbox Game Pass Ultimate to Xbox Game Pass for PC (Beta) which costs less and is oriented only to PC players, if I install a game from the catalog and this game also has multiplayer I cannot play multiplayer with
the only Xbox Game Pass for PC (Beta) ? it seems absurd ..... -.-"