Suspicious activity account: Microsoft you have lost a paying customer

Former Paying Customer · May 22, 2023

For the last 2 weeks trying to renew my Xbox Gamepass. I keep getting a message to contact customer support.

Customer support swears up and down that there is nothing wrong with my account, that this is a computer thing that happens to a lot of customers.

That they will escalate. After escalating I get a mail message that they won't fix it, and permanently unable to make payments because suspicious activity.

The suspicious activity?: Apparently I hit the payment button to quick multiple times.

Seriouslyy that is what they are telling me at Microsoft, and because of this a hold has been put on my account, and they won't fix it!

One customer rep even gave me free 6 days of Xbox gamepass because assured me that it would be fixed.

This is infuriating!

I have no outstanding payments, no bans, nothing afaik.

Customer support says this is a routine problem they have with paying customers, yet my account has been permanently blocked

Have you lost your everlasting minds at Microsoft?

Like seriously! What is wrong with you!?

Anyway, I will ditch XBOX completely and step over to another gaming service.

For the last 2 weeks making my blood boil with your idiotic system.

My question? How does Microsoft think it can treat customers like this?

Side note: watch us move more of our stuff of Microsoft and find other suppliers,.more and more annoying this stuff

So, I will spend my money elsewhere

I have tried to find a solution, but it is hitting a brick wall.

:)

Farscape247

technically if you have a live sub that is paid monthly then it should not end BUT if the account is inactive, basically not signed into at all on any Microsoft service then they could cease the sub and close the account, technically questions should be asked why they continue to let someone actively pay a sub without actually using the account at all for 5 years without finding that suspicious.

VampyOcean1520

Probably he accessed the account in another country, so this problem, go to Microsoft account and safely say it was you who accessed the account, so the system will not treat it as a suspicious activity

Tezzarrific

if you cannot access your microsoft account and have 2fa active then they are right all is lost, and as the microsoft account is the account that minecraft migrated too you have now lost minecraft if you cannot access the microsoft account.

ItsV3G3TA

Have you gotten any emails about suspicious behavior or activity on the account? Or is it as simple as you forgot your password

Smwutches

Check your account at
https://billing.microsoft.com and click on Microsoft Points to check your point activity. If you notice anything suspicious you will have to call support and have them do an unauthorized access investigation.

Suspicious activity account: Microsoft you have lost a paying customer

Suspicious activity account: Microsoft you have lost a paying customer

Will my Xbox account be closed if I purchased games online for inactivity? And if I died will my Xbox account be closed and my gamerscore with everything I did go forever with me ?

filing sharing

Is there a way I can change my minecraft account's microsoft account

Microsoft Account Support

My Microsoft Points Disappeared overnight

Suspicious activity account: Microsoft you have lost a paying customer

Suspicious activity account: Microsoft you have lost a paying customer - Similar Threads - Suspicious activity account

Suspicious accout purchase

How to get a suspended account due to suspicious activity back?

I know my password but I had suspicious activity on my account and I am locked out

Microsoft account locked due to suspicious activities

My Xbox account has been locked/suspended due to unusual/suspicious activity and I NEED it...

Locked out of Microsoft account for suspicious activity that took place out of my country

“We’ve detected suspicious activity so we’ve locked your account”

My Verification code is not being accepted after a suspicious activity notification.

i can't unlock my account due to "suspicious activity" and i need help