Suspension is over, but my Xbox won’t let me play still

so my 14-day suspension for an “ meme nudity” gamerpic was lift at 2/3/2018 8:45pm. Xbox app now lets me send messages on my account, Xbox.com now let’s me send messages on my account, but when I turn on my console and sign-in, it still says I’m banned and
won’t let me send messages/play online multiplayer. I’ve tried playing on a secondary account and still the same problem, the enforcement screen pops up right away.. it’s making me frustrated knowing my 2-weeks are up and I still can’t play.. it’s been almost
over 12 hours since the suspension was lifted.. I need help!

:)

 

My suspension has passed but still won’t let me message!

Have you tried a different profile on your console?

Or try your profile on a different console?

 

My suspension has passed but still won’t let me message!

Try removing the account from the console and then re adding it.

If that does not work you may need to contact official support to see if you've had the ban extended. There are certain bans that do not show up on the site.

 

First check the enforcement site to verify that all suspensions are over: https://enforcement.xbox.com/

If all suspensions are expired, and you are therefore clear, try the following steps:

1.
Remove your account from
the Xbox.

2.
Give your Xbox a power
cycle.

3.
Add your account back into the Xbox.

 

Those 3 steps didn’t solve my problem