Supposed to get an email sent into my Gmail to login to my Microsoft account but not...

Hello Default_5661,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

We understand that you are trying to recover your Microsoft account and is unable to because the code is not received. Let see how we can help.

Microsoft prioritizes account security and works to prevent people from signing in without your permission. When we notice a sign-in attempt from a new location or device, we help protect the account by sending you an email message and an SMS alert. If your phone number or email changes, it's important to promptly update the security contact info on the Security basics page so we can work with you to keep your account secure and active.

If there was an unusual sign-in attempt for your account, you'll get an email or text message. We'll send a message to all your alternate contact methods. To help protect your account, we'll need you to provide a security code from one of these contacts. This step prevents people who aren't you from signing in and lets us know if it was just you signing in from an unusual location or device.

If you aren't sure about the source of an email, check the sender. You'll know it's legitimate if it's from the Microsoft account team at account-security-noreply@accountprotection.microsoft.com.

We may have blocked your sign-in if you're using a new device, if you installed a new app, or if you're traveling or in any new location. This security measure helps keep your account safe in case someone else gets your account information and tries to sign in as you. To unlock your account, follow the instructions on the sign-in screen and select where we can send you a security code. After you've received the code, enter it to access your account.

We would like to know what option did you select? Is it your alternate email or phone number? If you chose alternate email address, make sure to check the email from junk or spam folder. If you have made numerous attempts already, try signing in the account after 24 hours to give the system a fresh start.

For your reference, see: What happens if there's an unusual sign-in to your account - Microsoft Support

and How to help keep your Microsoft account safe and secure - Microsoft Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).







Thank you for your understanding.



Respectfully



Xbox Forum Moderator

Microsoft Community

No, the way i fixed my problem was to reconnect my email with my account. I thought that my microsoft account was locked on my gmail email but later found out that it that was just added onto it, so i use the "@outlook.com" email and had no problem logging in. after doing so I re-added my gmail and was able to login with it again

Well hilariously enough I switched my email that the code is sent to to my gmail instead of a Microsoft hotmail account and now it works.

How can I login with my gmail account if I don't have the password. I attempted a password recovery, and it's going to another email it seems, because I did not receive a reset password email.

I think someone else is using my gmail as their login?