Support uncontactable

TensileRock · Jul 13, 2021

Is it really possible to contact MS support? I've spent an hour, repeated sign ins, and all I ever end up with is a virtual agent that can't take input - regardless of what I try. Absolutely rubbish.

I'm trying to get help with a charge duplicated 10x on one day.

Why is it always so hard with MS???

:)

Smwutches

On the contact site, change the category/topic until it gives you the option to request a call back or chat with support. Billing & Subscriptions and "I don't recognize a charge" usually works for me.

Jason1967

I have the same issue, and the retailer (Game) is uncontactable

Ben4724

Hi! My name is Ben a fellow member here in the community, not a Microsoft employee. Hope you are doing well!

I understand what you are going through and sorry to hear about what happened! You seem to have been through a lot with your console and it will really be best if you get in touch with an Xbox representative directly as we don't have tools here to check account or order status.

About what happened on your delivery status, you should check it on the courrier website if the status is already showing for delivery based on the Xbox page as well https://support.xbox.com/en-US/help/hardware-ne....

But allow me to guide you how you can get in touch with an Xbox representative to best check your concern, first go to this link https://support.xbox.com/en-US/contact-us

On the page, click on "Contact us" > Subscriptions & billing > I can't redeem a code > Type in "Support" then there you should see option to message or request a callback from the Xbox team. The option I provided here is diferent, this is just a way to easily find the option to reach the Xbox support.

There you shuld see an option to chat and based on experience, I suggest to try going for a chat instead it is much faster for me.

I hope this helps somehow to ease your problem. Feel free to post back here in the community if you need more help and we will try our best to assist.

Kind regards,

Ben

sebamos

I can't request a callback, this is the problem, after I enter my number it says "Something went wrong on our end, we are working hard to fix it".

Can a gamer get a xbox support advisor to call me?

Thanks

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Unfortunately the only way to talk to support is via support.xbox.com/contact-us

You can request a call or choose a to message a gamer who can reroute you

Support uncontactable