Support request status "Request cancelled"

Cap59650 · Apr 18, 2018

Hello,

I made a support request for my gamepad.

The old pad was received correctly, but on the status of my request, I can see :

- Your order has been sent

and just after

- Your order has been cancelled.

Is there a problem with it ? I still didn't received anything...

Thanks for your help

Michaël

:)

bloosuga · Apr 18, 2018

Can you cancel digital pre-orders?

Yes, but don't go through the live chat, you need to call customer service and request a cancellation of a digital pre-order.
1-800-469-9269

Keymasternz · Apr 18, 2018

Ignored support requests

Have posted request for support 3 times on the problem with power bingo rewards but the last ones of these are not even recorded on the Support forum page and all of them have had no reply - but then this is microsoft - enough said!!!!

Mister Revised · Apr 20, 2018

Hey there, unfortunately, this isn't something we can check the status of here on the forums. When you have a moment please reach out to the
chat/phone team so they can take a look into the order with you.

Mister Revised

Hey there, unfortunately, this isn't something we can check the status of here on the forums. When you have a moment please reach out to the
chat/phone team so they can take a look into the order with you.

M3tal Daz3

Be careful not to miss that last part in the support page:

You’ll receive a confirmation email and should get a response from the support team within 72 hours.

To cancel your refund request: Reply to the confirmation email requesting cancellation.
If you don’t hear back from the support team within 72 hours: Reply to the confirmation email requesting an update on the status of your request.
To track the status of your refund request: Check your
Order history.

Note
Due to high support activity,
refund response times can be more than 72 hours. Thanks for your patience.

GMS1stLDYCannon

Hello when you say the status, has it already been mailed out? Have you already put a request in for repair? Was the controller showing as under warranty? Just a little confused because you said it recognized the serial then it didn't?!

Smwutches

You’ll receive a confirmation email and should get a response from the support team within 72 hours.

To cancel your refund request: Reply to the confirmation email requesting cancellation.
If you don’t hear back from the support team within 72 hours: Reply to the confirmation email requesting an update on the status of your request.
To track the status of your refund request: Check your Order history.
If you have a question once your request is processed, reply to the decision email.

Once they approve the refund, it can take 3-5 business days to get the refund, but that also varies depending on the bank.

XBF Crystal P

Hey there Kamrin_379,

Thanks for reaching out. I'm sorry to hear about the issue with a recent transaction on the Microsoft Account.

Check out this article for more information:
Request an Xbox digital product or subscription refund

After you submit your refund request

You’ll receive a confirmation email and should get a response from the support team within 48 hours.

To cancel your refund request: Reply to the confirmation email requesting cancellation.
If you don’t hear back from the support team within 48 hours: Reply to the confirmation email requesting an update on the status of your request.
To track the status of your refund request: Check your
Order history.

Hope this helps.

Support request status "Request cancelled"