Support - Points of F1 2017 purchase

Diogo Alfredo Maul · Sep 28, 2017

Hi there,

I'm not sure if the points of my F1 2017 purchase were deposited.

I think I was with 39% and nothing happened after this purchase. Now that i bought the Premium Pass for BF1, it gone for 44%.

Could you check this for me, please?

Kind Regards!

Diogo Maul

:)

clairvoyant nl · Sep 28, 2017

Yolo game purchase not recognised

Hi support,

Last week i have bought F1 2017 from the microsoft store but i dont see any progress in the 1st segment of the yolo mission.

Before buying F1 2017 i bought rocket league and that purchase was monitored correctly,

I checked the prequisits and f1 2017 should count for this mission.

I also have 5 achievements for f1 2017 ready but i guess they dont get counted if the main purchase isn't recognised.

Could you please have a look at this?

Mister Maka · Sep 28, 2017

F1 2017

Hey there IcemanRacing87.

Watched the clip a few times and was unable to find the issue you're referring to, can you please describe what you're having trouble with? Thanks

XBLRewards8 · Sep 29, 2017

Hello Baralhao,

Pre-orders are not eligible for MyVIP. From the FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

XBLRewards8

Hello Baralhao,

Pre-orders are not eligible for MyVIP. From the FAQ:

What content on the Xbox Store is eligible for MyVIP?

Normally, most purchases for Xbox 360 and Xbox One from the Xbox Store qualify, including full Games on Demand titles (excluding game pre-orders), arcade games, indie games, game add-ons, game Season Passes, movies, TV shows, TV seasons, themes and avatar
items. In-game consumables, Xbox Live Gold memberships, Groove Music Passes, Microsoft Movies & TV Season Passes, and the purchase or redemption of Microsoft Points or Xbox Gift Cards, still do not qualify.

Mister Maka

Hey there IcemanRacing87.

Watched the clip a few times and was unable to find the issue you're referring to, can you please describe what you're having trouble with? Thanks

- AJ -

Hi, OscarTerán! Thank you for your reply.

To clarify, are you experiencing issues with F1 2017, or F1 2018? I'm only asking because you mentioned F1 2017 in your post, but the picture you attached shows F1 2018 instead.

- Would you mind looking up the purchase of this game on your account's order history? The purchase should show as "Completed". You can see this at https://account.microsoft.com/billing/orders

Please make sure to select "Digital" and "All available" from the two drop-down menus at the top section of your order history.

- Could you go to Settings > General > Network Settings, and let me know what you see under "Current Network Status"?

Thank you! I'll be looking forward to your reply.
Best regards.

XBLRewards8

Hello clairvoyant nl,

After investigating your account, we found an issue with your purchase of F1 2017 that caused it to not be tracked correctly. Since your purchases for the first segment did not complete, no progress was made towards the achievement segment of the offer.
Apologies for the inconvenience. We have corrected this issue, and you should see both segments complete shortly.

Mister Maka

Hey there ColderCheetah84.

So we can best help out, can you clarify what happens when you try to play F1 2017? Is there a particular error message?

Support - Points of F1 2017 purchase