Support not getting points

Discus and support Support not getting points in XBoX Rewards & Social to solve the problem; I've been buying games on my xbox, gamer tag , and I haven't received points for any of them. 76374dfe-4620-4830-a07c-0ac17701e428 Discussion in 'XBoX Rewards & Social' started by JK1LLA5, May 12, 2017.

  1. JK1LLA5
    JK1LLA5 Guest

    Support not getting points


    I've been buying games on my xbox, gamer tag , and I haven't received points for any of them.

    :)
     
    JK1LLA5, May 12, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    Support not getting points

    Hello JK1LLA5,

    Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We are working on
    getting this new subscription data correctly reflected. Unfortunately, we see that you are currently being affected by this issue, so currently you are being incorrectly listed as a non-Gold member. Regarding your Credits for April, we are delaying MyVIP for
    April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience caused by this delay. However, we see that you have been Rewarded for your purchases in the past. You can review this from your
    MyStatement on the MyRewards page.
     
    XBLRewards8, May 12, 2017
    #2
  3. JK1LLA5
    JK1LLA5 Guest
    Support not getting points

    I've been buying games on my xbox, gamer tag , and I haven't received points for any of them.
     
    JK1LLA5, May 12, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Support not getting points

    Hello JK1LLA5,

    Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We are working on
    getting this new subscription data correctly reflected. Unfortunately, we see that you are currently being affected by this issue, so currently you are being incorrectly listed as a non-Gold member. Regarding your Credits for April, we are delaying MyVIP for
    April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience caused by this delay. However, we see that you have been Rewarded for your purchases in the past. You can review this from your
    MyStatement on the MyRewards page.
     
    XBLRewards8, May 15, 2017
    #4
  5. XBLRewards8 Win User

    Support not getting points

    Hello JK1LLA5,

    Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We are working on
    getting this new subscription data correctly reflected. Unfortunately, we see that you are currently being affected by this issue, so currently you are being incorrectly listed as a non-Gold member. Regarding your Credits for April, we are delaying MyVIP for
    April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience caused by this delay. However, we see that you have been Rewarded for your purchases in the past. You can review this from your
    MyStatement on the MyRewards page.
  6. XBLRewards8 Win User

    Support not getting points

    Hello JK1LLA5,

    Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We are working on
    getting this new subscription data correctly reflected. Unfortunately, we see that you are currently being affected by this issue, so currently you are being incorrectly listed as a non-Gold member. Regarding your Credits for April, we are delaying MyVIP for
    April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience caused by this delay. However, we see that you have been Rewarded for your purchases in the past. You can review this from your
    MyStatement on the MyRewards page.
  7. Smwutches Win User

    redeemed points (Support)

    You will need to post in the support section of this forum so they can check into it for you.
  8. EmptyHallow TkS Win User

    redeemed points (Support)

    You will need to post in the support section of this forum so they can check into it for you.
    ah didn't notice the other tap for that

    thank you for letting me know.
  9. KillaRh1no Win User

    I completed one of the rewards

    sometimes when i have an Microsoft rewards points issue i go through to support chat where they will ask you a few questions and point you in the right direction and i always get my points so speak to support and you should get this sorted
Thema:

Support not getting points

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