Support not getting points

Discus and support Support not getting points in XBoX Rewards & Social to solve the problem; I've been buying games on my xbox, gamer tag , and I haven't received points for any of them. a7ce082a-3266-4f04-9fd5-8ee4a3dab243 Discussion in 'XBoX Rewards & Social' started by JK1LLA5, May 12, 2017.

  1. JK1LLA5
    JK1LLA5 Guest

    Support not getting points


    I've been buying games on my xbox, gamer tag , and I haven't received points for any of them.

    :)
     
    JK1LLA5, May 12, 2017
    #1
  2. JK1LLA5
    JK1LLA5 Guest
    Support not getting points

    I've been buying games on my xbox, gamer tag , and I haven't received points for any of them.
     
    JK1LLA5, May 12, 2017
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Support not getting points

    Hello JK1LLA5,

    Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We are working on
    getting this new subscription data correctly reflected. Unfortunately, we see that you are currently being affected by this issue, so currently you are being incorrectly listed as a non-Gold member. Regarding your Credits for April, we are delaying MyVIP for
    April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience caused by this delay. However, we see that you have been Rewarded for your purchases in the past. You can review this from your
    MyStatement on the MyRewards page.
     
    XBLRewards8, May 12, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Support not getting points

    Hello JK1LLA5,

    Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We are working on
    getting this new subscription data correctly reflected. Unfortunately, we see that you are currently being affected by this issue, so currently you are being incorrectly listed as a non-Gold member. Regarding your Credits for April, we are delaying MyVIP for
    April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience caused by this delay. However, we see that you have been Rewarded for your purchases in the past. You can review this from your
    MyStatement on the MyRewards page.
     
    XBLRewards8, May 15, 2017
    #4
  5. XBLRewards8 Win User

    Support not getting points

    Hello JK1LLA5,

    Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We are working on
    getting this new subscription data correctly reflected. Unfortunately, we see that you are currently being affected by this issue, so currently you are being incorrectly listed as a non-Gold member. Regarding your Credits for April, we are delaying MyVIP for
    April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience caused by this delay. However, we see that you have been Rewarded for your purchases in the past. You can review this from your
    MyStatement on the MyRewards page.
  6. XBLRewards8 Win User

    Support not getting points

    Hello JK1LLA5,

    Apologies for the inconvenience. There is currently an issue with some preview program members where new subscriptions are not correctly recorded. This was due to changes for those members in how subscriptions are stored in the database. We are working on
    getting this new subscription data correctly reflected. Unfortunately, we see that you are currently being affected by this issue, so currently you are being incorrectly listed as a non-Gold member. Regarding your Credits for April, we are delaying MyVIP for
    April until this issue is resolved, to ensure that you are rewarded at the Gold level. Again, we apologize for the inconvenience caused by this delay. However, we see that you have been Rewarded for your purchases in the past. You can review this from your
    MyStatement on the MyRewards page.
  7. Smwutches Win User

    redeemed points (Support)

    You will need to post in the support section of this forum so they can check into it for you.
  8. EmptyHallow TkS Win User

    redeemed points (Support)

    You will need to post in the support section of this forum so they can check into it for you.
    ah didn't notice the other tap for that

    thank you for letting me know.
  9. KillaRh1no Win User

    I completed one of the rewards

    sometimes when i have an Microsoft rewards points issue i go through to support chat where they will ask you a few questions and point you in the right direction and i always get my points so speak to support and you should get this sorted
Thema:

Support not getting points

Loading...

  1. Support not getting points - Similar Threads - Support getting points

  2. Hi, I have a question about the Microsoft currency and how to get a refund or any support...

    in XBoX on Windows
    Hi, I have a question about the Microsoft currency and how to get a refund or any support...: Hi, I have a question: i redeemed my xbox gift cards on my microsoft account and I was about to buy Minecraft but I saw that I could not do so ,because i did not have any "real" balance to pay...

  3. Why cant I get in contact with Xbox support

    in XBoX on Windows
    Why cant I get in contact with Xbox support: I try logging in at https://support.xbox.com/sv-SE/contact-us?xr=footnav and all it does is refreshing the site and wont let me log in. I have to log in to be able get chat support for a game that...

  4. can i get some support or help.

    in XBoX Accessibility
    can i get some support or help.: i own an account that is currently not letting me sign in, the user is XxMasterxX3659 and is a pretty old account (2017), the reason i can’t sign, is because it is asking for a verification code...

  5. Why is it impossible to get any support from microsoft

    in XBoX Accessibility
    Why is it impossible to get any support from microsoft: I have been searching for a help chat for over an hour. I just want to chat with a real person or just send in a ticket but this seems impossible everytime i just get sent back to that useless...

  6. How can i get further support for my Forza account?

    in XBoX Games and Apps
    How can i get further support for my Forza account?: Hello, I was recently banned from Forza Horizon 5, and while I understand what I was accused of, I have not been given any explanation of the specific criteria or evidence used to justify the...

  7. How do I get product support from Microsoft for the "guest account PIN" issue?

    in XBoX Accessibility
    How do I get product support from Microsoft for the "guest account PIN" issue?: I am pulling my hair out trying to understand why the account implementation for xbox does not work as it should and how to fix things!!! The current issue is that for some unknown reason the...

  8. How do I get support from a real person?

    in XBoX Accessibility
    How do I get support from a real person?: I have been having trouble recovering my Xbox/Microsoft account which is locked. I cannot change my password because my authentification method is an old phone number I don't have access to. I...

  9. Is there any way I can get my hacked account back microsoft support is absolute trash??? I...

    in XBoX Accessibility
    Is there any way I can get my hacked account back microsoft support is absolute trash??? I...: my account got hacked and i tried to contact microsoft support and when i did it took a whole 4 hour process and an extra day of waiting for the email to send after me telling them my account just...

  10. Microsoft Rewards - how to contact support to get missing rewards points added

    in XBoX Games and Apps
    Microsoft Rewards - how to contact support to get missing rewards points added: Hello, I have had some Xbox rewards points not track, and I've tried contacting support - via this form Rewards Support (bing.com) - however they don't respond to any of my requests. I've tried...