Support never got back

SadMonkee · Jan 30, 2023

I bough a game months ago now digitally. I had gamepass at the time and it seems like my account got confused about the license being linked to gamepass. I have been unable to play for this entire time. This issue has persisted across the xbox app and multiple consoles.(and yes, I was billed for it)

I've contacted Microsoft multiple times. I was told once to refund, which didn't work because it'd been a bit since I'd purchased the game. Another said they would look into it and never got back to me.

At this point, I'm not sure what to do and I'm getting kind of frustrated. I paid $40 for this game and just want to play it. Any advice?

:)

Onyx Is Here

Hello SadMonkee, sorry to hear you're having trouble with your game.

I've seen this issue before when a subscription ends but it's usually a pretty easy fix. First, make sure you know the email/password for your account and then delete it from your console and sign out of all Xbox apps and the Store app on your PC then turn it off.

Powercycle your console by holding the power button on it for 10 seconds till it shuts down then unplug it for 5 minutes.

During this time unplug your modem/router for at least 60 seconds to clear it.

When your internet is back up and running you can sign into your apps and redownload your gamertag to your console.

You can read how to add/remove your gamertag via this link https://support.xbox.com/en-US/help/account-pro...

KyleKPittman

I have had the exact same problem as you GRANMA. Got my Xbox, played it for 3 minutes then it crashed. Tried several times and continued to crash. Call support they tell me to exchange it. This was in March. I have contacted the escalation team and
they have not helped. I have made forums posts, and am told it was passed along to someone and still received no help. I have proof that they received the console. They even told me that they received the console. ABout 2 weeks ago, a member of the escalation
team "reprocessed" my order, and I should get it shortly. It has been 2 months and I AM STILL WAITING ON MY XBOX.

spiffy939

The issue was not resolved so no you should not have said that. To them that means end of story, case closed but if it makes you feel any better you were unlikely to be contacted anyway. This is what happens when you employ cheap overseas labour, their standards
of customer service and training are extremely poor and they will say just about anything to get rid of you if they have had enough of you.

The issue with the signing in could be at your end, try doing a clear cache (plenty of youtube video how to's on it) and also getting rid of any corrupted data save on the xbox by going to... system/settings/console/memory (Im saying that from memory, think
its correct)

Rodrigo Oliver

Hi Adien my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

There was a notice on the website a few days ago explaining that the refunds are taking longer.

Microsoft Xbox Refunds may take several business days, it depends on which payment method you used.

You can check the refund status on this page:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

I hope this helps.

S0UTHERN GRANMA

Well turns out they keep losing my console so *** them

Support never got back