support Multi-language keyboard.

Occasionally, some games will have multi-language support (English, French, German, Spanish, Italian, etc.), since you live in Europe, you will have an even greater chance of having multi-language support than our American counterparts.

It has to do with the region every game has a set language in the description. If it has multi-language support, you will have to read the description. Regions locks and prevents some games from other regions. Also remember a lot of games don't have multiple
language support however they are available in many regions. On the select language of that region.

I found the solution! I am now able to type on my Xbox using my actual keyboard in windows.

It seems to only work if your Xbox and Windows is using the EXACT same input language and location. (This is a bit of a problem for me in South Africa because the Xbox doesn't have South Africa input English languages, but I'll cross the bridge when I get
there)

Here is where to set the settings if anyone else needs it.

CHANGING MY "Keyboard language" IN MY XBOX ONE SETTINGS (SETTINGS > SYSTEM > LANGUAGE & LOCATION > INPUT > KEYBOARD LANGUAGE) TO THE EXACT SAME LANGUAGE AS THE KEYBOARD LANGUAGE ON MY PC(SETTINGS > TIME & LANGUAGE > REGION & LANGUAGE > [YOUR LANGUAGE] >
OPTIONS > KEYBOARDS)

I am still having this same issue with my chatpad as well. Region is set correctly and MS support have been absolutely useless with regards helping me out. The thing is, when I haven't used it for a while, I forget which key is which for the @ symbol. Really
annoying.

Figured it out!

The chatpad serial number ends with the letter B, E, F, G, or S to indicate which language it supports: British-English, US-English, French, German, or Spanish.

What you have to do, is to change the Keyboard Language in settings>system>language&Location>Keyboard Language

Ex: If it has an "E" in the end, it needs to be US-English, If it has an "S" in the end it indicates you need to have the keyboard language set to Spanish (and so on)

this is the keyboard language settings.

if it is a US keyboard but set for UK English then @ and
" are swapped (also if it is a UK keyboard set for US English)

Press the Xbox logo button on your controller and press the RB 3 times to get to System

Select Settings. It is the gear icon.

Select System, then select Language & Location.

Keyboard language should be in the middle column under Input.

hope this helps