Support Issues login issues

Discus and support Support Issues login issues in XBoX Accessibility to solve the problem; Hi, i reset the Xbox One but when it came back on and i logged in my old profile, gamer tag and live has disappeared! I thought i had logged in using... Discussion in 'XBoX Accessibility' started by Seth Thompson1, Nov 24, 2022.

  1. Support Issues login issues


    Hi, i reset the Xbox One but when it came back on and i logged in my old profile, gamer tag and live has disappeared! I thought i had logged in using the Microsoft email address associated with the account but it has just created s new gamer tag and profile. I forgot my @live.com account. I have lost the xbox live as it is attached to the original account and i just cant get it back on. Please can anyone advise. I know my gamer tag, I’ve tried typing in my phone number but it doesn’t tell me the full email and support doesn’t seem to work

    :)
     
    Seth Thompson1, Nov 24, 2022
    #1
  2. Francia J. Win User

    Support Issues login issues

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    I apologize but as per the support site: "Important Xbox Support can't provide this info, even if you know your gamertag."

    We just need to locate the Microsoft email address that you may have used. I have here that you can check to possibly locate the Microsoft email address, for your reference you can check this link: https://support.xbox.com/en-US/help/account-pro...

    Do you happen to have logged in on a different console? Because we can definitely use that in locating your Microsoft email address.
  3. dempup Win User

    Login issue

    Hey Russell.

    Thank you for reaching out to the forum. Where are you having issues logging in ? Website? Console ?
  4. JosefLBohorquez Win User

    Login issues

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today despite this INKUNZI

    As your brother don't remember the email, he may need to proceed with the account recovery form:

    https://account.live.com/acsr

    In cases like this no one Microsoft agent can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

    Also, he could try alternative methods to recover his account here:
    https://support.microsoft.com/en-us/account-bil...
  5. Gamer with Lyme Win User

    Login issues

    Enter the wrong key 3 times and it will ask you for your password for your microsoft account
  6. Relnah Win User

    login issues

    Check this thread,
    forums.xbox.com/.../3734406.aspx


    Specifically the post by CloadStrife 900.

    Some steps you have already done, but there are some more to try.

    Hope this helps.

    Have a great day!
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