Support issues for xbox elite controller series 2 (phantom inputs when using controller)

Discus and support Support issues for xbox elite controller series 2 (phantom inputs when using controller) in XBoX on Windows to solve the problem; Hello, I'm trying to reach a customer support representative. I've been directed to the phone callback system several times but when I receive the... Discussion in 'XBoX on Windows' started by MGGriz, Dec 6, 2020.

  1. MGGriz
    MGGriz Guest

    Support issues for xbox elite controller series 2 (phantom inputs when using controller)


    Hello,

    I'm trying to reach a customer support representative. I've been directed to the phone callback system several times but when I receive the call back, the agent has continually repeated their opening message and does not appear able to hear me speaking (my
    phone works fine for other calls).

    I've been having issues with my xbox elite controller registering phantom inputs; when I don't touch the control sticks, input in games is still being activated. This makes the controller unusable for play. From googling, it appears this is a common issue.
    I've barely used this controller over the past year (~20 hours of usage) so I'm pretty disappointed that this~$180 controller, with little use, is already faulty.

    I'd like to get into contact with support and replace this defective controller. I'd also be happy to troubleshoot this problem on my own, if there is an implementable solution.

    Thanks,

    Max

    :)
     
    MGGriz, Dec 6, 2020
    #1
  2. Kirill Krasin Win User

    Favourite Limited Edition Controller

    Primary controller - Elite Series 2. But i really want to collect all of
    Phantom Series
    .
  3. XBF Amber M Win User

    Elite 2 Controller Mapping Letdown

    Hi PsycoPyro88,

    Thanks for the reply. The Elite controller series 2 has various methods of mapping the buttons and paddles as compared to the series 1. If you haven't done so already, I recommend taking a look at the following support articles that
    can assist you in determining how to set up the different functions, including how to use Shift with the controller to give you alternate inputs:

    Get to know your Xbox Elite Wireless Controller Series 2


    Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2  


    Use Shift with your Xbox Elite Wireless Controller Series 2

    Adjust the thumbsticks on your Xbox Elite Wireless Controller Series 2


    Charge your Xbox Elite Wireless Controller Series 2


    If you'd like to contribute some ideas on how to make improvements to or about other ideas for the community, you may do so at the Xbox Idea Hub which is on Reddit.

    https://www.reddit.com/r/xboxinsiders/wiki/ideas

    I hope that this information helps you out!
  4. XBF - Hayabusa Win User

    Xbox One Controller successfully connected to PC via bluetooth does not work with Windows apps.

    There was a new update released, can you try updating your Elite Series 2 controller again?

    I also have the Elite Series 2 controller and I do not run into these issues when using it with the PC.
  5. EzequielNeves19 Win User

    How do I change my controller LED light?

  6. XBF Crystal P Win User

    Xbox elite series 2 controller issue, anyone else having this problem?

Thema:

Support issues for xbox elite controller series 2 (phantom inputs when using controller)

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