Support Is terrible

These policies are in effect to protect people from stealing an account and transferring it to a different e-mail address. Support is not terrible, in fact the agent did everything he--yes he is quite human--could do. It is not Microsoft's fault that you
"accidentally" associated it with someone else's e-mail account.

P.S.

You also gave up any "legal" right to sue Microsoft. Read the ToU.

Codes don't expire for years. The store most likely won't refund the codes since there's too much chance of the codes being used then returned. You have no legal leg to stand on as Microsoft is simply declining to fix a mistake YOU made in a time frame
you desire.

To the Op wow that is a horrible experience, unfortunately everyone onm these forums console is fine so all you will get is the generic, i had mine since launch and it was fine thread. The problem is you having a genuine problem breaks the belief some hold
that the XO is perfect.

I depsite having no problems personally feel your pain and hope you get it sorted quickly, unfortunately tho it seems MS support has pulled the old 'go to the forums' trickl when they know full well nobody on the forums can help you.

Wow humanity at its finest right here..

I had a major problem with my PS3 which drove me to selling it, I also had to cancel my credit card at the same time.... That's a whole different topic though.