Support for Xbox is Terrible don’t expect to play MW2 without buying it twice

King Kai1 · Nov 7, 2022

So I bought MW2 last week and still haven’t been able to play it. Every-time I load up I get a waiting screen or the console tells me I gotta rebuy the game. After completing the campaign and getting bored of playing bots waiting for Microsoft to fix itself. I called the support, I was on with support for 30 minutes of them telling me to do the most obvious of things. I first removed my account after that didn’t work I had to completely factory reset my console except games and apps. Deleting all my brothers and cousins accounts my clips not on the cloud resetting completely everything but leaving my games downloaded. After that I was pretty angry but I’ve already gone this far the guy tells me to restart my console re-download the game all this stuff everyone who is in this situation would’ve thought to do off the rip. Then asked me to rebuy the game I explained just refund me and i’ll buy it with my refund into my account wallet, he said I have to buy it before he can do that which makes no sense so now I'm back to square one with a empty xbox waiting for Microsoft to fix there problem but it doesn’t seem like it will happen soon as they have lemons working for them. Sorry for the bad punctuation and grammar I typed this fresh off the phone with the lemon company.

:)

Geri M.

Hello King Kai1,

We appreciate you for bringing this up to Xbox Community Forum.

We totally understand your concern right now and would like to sincerely apologize for the inconvenience that this has caused you.

As always, we continue to prepare for the build-up of games launching over the next few months. We understand that, at times, things can go wrong, and we want you to know that we're working to resolve frustrating experiences reported to us by the members of our Xbox community. Keep an eye on this list for updates to existing issues, along with any new problems that may come up as new games are released. Game Release Known Issues for November 2022 - Microsoft Community

For your concern you may try to do this step and see if it works.

Sign-in to your account at Microsoft Account | Manage Your Payments and make sure that all of your payment methods are up to date and check that the order for COD: MWII went through in your order history.
If your order did not go through, place a new order for the edition you wish to purchase.
If your order did go through, utilize Contact us | Xbox Support for additional support. Please be aware of possible higher than normal wait times.

We hope it worked out well for you. If not, please reply back to this forum to let us know.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hello King Kai1,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Kind regards,

Xbox Forum Moderator

Microsoft Community

НазарМотро

I tried to do it twice. They just closed my tickets without any help. they just wrote me to contact Microsoft support. They have a terrible support team.

Smwutches

If you're buying through the website, most of the games are for the console. If you're buying through the Microsoft Store app, you'd need to check the game's description to see if the game supports Play Anywhere. Play Anywhere allows you to buy a game for Xbox or PC and play on both without having to purchase it twice.

Smwutches

It's a different platform. You'll have to buy it for PS4 if you want to play it on PS4.

Support for Xbox is Terrible don’t expect to play MW2 without buying it twice