Suddenly Minecraft account issue (Launcher updates, Win 11 full updated)

NULUSIOS · Nov 19, 2022

I normally use an alternative launcher (for years), which logs in to my Microsoft account and grants access to the application to load resources and start Minecraft.
Although it seems to go through, the account login seems to fail because of "too many attempts" (which is not an issue with the launcher, I use it for years as I said).

So I switched to my normal Minecraft Launcher (from Microsoft), where it pops:

We were unable to verify what products you own. Please check your internet connection.

And if I click to see my accounts, it shows them properly (in the Launcher) but pops in and out of being offline!

This is NOT an issue with my network or my Internet connection, it is fiber and is working fine with everything else. No time-outs, no anything weird.
I was half expecting that it would be an issue with Minecraft servers, but I don't see any report of service outage.

Also note that the same thing happened to more than one computers and even tried from work (where the Internet connection is completely different) and reports the same!

So what do I do?

:)

CarTzy

Hi NULUSIOS,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well.

I can see that you are having issues with Minecraft. Let me see how I can assist you with this concern.

I'd like to ask a few questions to better grasp the situation:

Device specs, make and model?
Current version and edition of Windows Installed? (Search for WINVER in Windows search to see this)
Are you getting any error messages?
Can you share a screenshot of it?

Meanwhile, Kindly check this article from Minecraft Support for the troubleshooting steps.

Minecraft Launcher Troubleshooting FAQ – Home

Also perform some of the basic troubleshooting steps for any application issues on Windows.

Game freezes or stops responding on a Windows device

Game freezes or stops responding on a Windows device | Xbox Support

How to find out if a game will play on your Windows device | Xbox Support

Boot you PC ins safe mode+ Networking

Start your PC in safe mode in Windows - Microsoft Support

Run the Launcher and see if you will still be having issues.

If issue will not be present here

Boot back to Normal Windows then perform Clean boot
How to perform a clean boot in Windows - Microsoft Support

If nothing else works try creating a new Windows User

Create a local user or administrator account in Windows - Microsoft Support

After creating a new Windows user and you will still get the same behavior.

Kindly raise a ticket with the Minecraft Support

Submit a request – Home (minecraft.net)

We eagerly await your response. Please send us a message if there are any questions about our description or if there are any misunderstandings.

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding.

Luiz Antonio Pires.

1. I have the two-step verification in only one account, and both accounts are saved.

2. I tried logging in the Minecraft Win 10 version and the Minecraft Launcher, both of them gave me this error.

3. This happens with the Microsoft Store launcher, but it doesn't happens with the old launcher.

4.

5. Yes, I can login in that link.

6. This never happened before the Windows 11 update, but I updated to Win 11 about 2 months ago, and this started happening a week ago.

SLoneTiger

Can confirm what SamRedge said, using the Win 7/8 launcher and using my microsoft credentials shows Minecraft Java Edition ready to play.

You can get the Win 7/8 Launcher at: https://www.minecraft.net/en-us/download

The issue is the Win10 launcher not the users.

Microsoft XBox staff need to update the user profiles to show that those that migrated own minecraft java edition in latest Win10 launcher / profiles.

Kathy A.

Hello,

Thanks for your reply and update.

By the looks of your screenshot that is normal if you have purchased Minecraft: Bedrock Edition. The account that you used in signing into the Minecraft website should be the same account you use in Microsoft Store, Xbox app and Minecraft Launcher. If you are wondering if why you have to use Minecraft Launcher it is the new launcher of Minecraft that is updated for everyone to use. While Microsoft Store and Xbox app should share the same credentials in order for your game to update the Xbox achievements you will earn from playing in Minecraft.

Since you have provided the details that you used Microsoft Store. It would be effective if you will update your system and Xbox app too. Aside from those steps, we have troubleshooting that you may see on this link under Problems installing a game from Xbox app so you will be guided on what to update. You may start checking this link now and follow through the steps to update and ensure you are ready to install the Minecraft Bedrock in Minecraft Launcher.

Link: Troubleshoot issues with the Xbox App for Windows

We look forward for your update on how it went.

Regards,

Suddenly Minecraft account issue (Launcher updates, Win 11 full updated)