Sudden Error when plugging in XBox Wireless Adapter for PC. Device Descriptor Request Failed?

Hey, so none of the troubleshooting options in that link match my problem. Thanks but that didn't really cut it. Like at all.

Hiya, Gabe M!

Paul from Xbox Forums Team here to assist with the issue, it looks like the wireless adapter isn't functioning properly at the moment. I also see that you've done some really sound troubleshooting steps. Here is a link to our website showing which troubleshooting
steps to try
Troubleshoot the Xbox wireless adapter. If after all the troubleshooting steps have been taken I recommend

Contacting Us for further assistance. I hope you find this information useful in resolving the issue.

Happy Gaming!

Paul Xbox Forums Team!

Hello,
Gabe M

Thank you for contacting Forum support!

Per stated by the forum representative above, I too would recommend you contact

Customer support .

Because the device was used on another laptop (make sure all devices/laptop is up to date)
and it still did not perform as it should have, I recommend to request a call with a live agent. (Check for updates)

How to get software and driver updates for Windows 10

Customer support will be able to check out the warranty for the device and see how they may help.

Hope that helps.

Thank you.

I connected the XBOX ONE wireless controller to my Windows 10 laptop via USB connection, but it is not recognized.

It vibrates when connected, and when you press the X button on the center of the pad, the button lights up, but it is not recognized.

When I went into Device Manager,

Unknown USB device (request device descriptor failed)

in one's character

'The device has stopped because this device has reported a problem. (Code 43)

Request to USB device descriptor failed.'

It says.

+ Drivers are up to date with the latest updates.

How can I use the pad on my PC?

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern

Error 43 usually occurs when one of the drivers controlling the device has notified the operating system that the device has failed in some way.

Try to apply the following steps, apply each step, and test the result, if any of them does not work, skip to the next step:

Step 1

Disable airplane mode in Windowss.

Step 2

1. Simultaneously press the Windows + X keys;

2. Click on the Device Manager option;

3. Click on the arrow pointing to Network Adapters and Bluetooth;

4. Right-click on it and click on Properties;

5. Go to the Details tab and under Property select the GUID of the class:

6. Write down the hexadecimal code that is displayed to you;

7. Press the Windows flag key + R, type regedit and click Ok;

8. Navigate to the log folder:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\<Device Key>

9. On the right side where the arrow points, look for the values UpperFilter and LowerFilter and delete;

10. If there are subfolders as in my image look for the same UpperFilter and LowerFilter values.

11. Restart your PC and check if it works again.

Step 3

1. Press the Windows+X keys and click on Device Manager;

2. Click on the arrow pointing to Network Adapters and Bluetooth;

3. Right-click on the installed device and select the Properties option;

4. Click the Details tab and under Property select Device Instance Path;

5. Write down the generated code;

6. Press the Windows flag key + R, type regedit and click Ok;

7. Navigate to the log folder:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB

8. Locate the folder that has links to the device code you collected;

For example: USB\VID_054C&PID_0268...

9. Expand the folder corresponding to the ID of step 8;

10. Click on the Device Parameters key and in the details of the panel on the right look for the value EnhancedPowerManagementEnabled;

11. Double click on it and change the value to 0;

If you don't find the EnhancedPowerManagementEnabled value, you'll need to create it:

Right-click on the right-hand pane of the Device Parameters key and select New > DWORD (32-bit) Value, name it EnhancedPowerManagementEnabled and set the value 0 to Base > Hexadecimal.

Step 4

Rebuild your system files. You can follow Paul's article guidelines:

https://answers.microsoft.com/en-us/windows/for...

Step 5

Test with another bluetooth adapter.

I myself use an Orico Bluetooth 5.0 Adapter. It has an extremely low price on the market. It Works very well!

Perhaps the adapter you have is already working fine.

I made sure to detail each step for you.

Hoping that everything works out for the best.

I hope I helped you. Hugs!