Sudden charges to my bank account for no reason?

WastefulRoom · Oct 15, 2017

Hi, I recently tried to put in my credit card on my microsoft account, and, well, apparently it was all good, but until now I noticed that two charges like this appeared on my bank account, does anyone know why? (And yes, I am from Mexico)

:)

m a g e · Oct 15, 2017

A seemingly random charge of $9.99 came out of my parent's bank account.

I thought that a charge from a credit card is the same as a bank account? There's no way it would charge your bank account directly without a credit card on file.

SoulWitness · Oct 15, 2017

Unauthorized charges

yes, we had 8 charges for vbucks daily when no one was even home. Microsoft insisted my son made them. We do not have vbucks in our account--just charges for them. I'm having to fight this using the bank.

Smwutches · Oct 15, 2017

You would need to contact support and speak to billing for assistance.
http://support.xbox.com/contact-us Most likely it's just a verification charge and will drop off after a day or so.

WastefulRoom · Nov 1, 2018

You would need to contact support and speak to billing for assistance.
http://support.xbox.com/contact-us Most likely it's just a verification charge and will drop off after a day or so.
Click to expand...

I guess there's no other option, then, thanks!

WastefulRoom

You would need to contact support and speak to billing for assistance.
http://support.xbox.com/contact-us Most likely it's just a verification charge and will drop off after a day or so.

I guess there's no other option, then, thanks!

Smwutches

You would need to contact support and speak to billing for assistance.
http://support.xbox.com/contact-us Most likely it's just a verification charge and will drop off after a day or so.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Freddie

Sorry to hear that.

In these situations the best option is dispute the charge with your bank directly and ask them for a refund or reject the charges.

Because it seems that someone is using your payment information without your knowledge/authorization

To avoid this situation again, I can advise you to ask them to give you a new card and delete the old one. In that way your payment method is not going to be used fraudulently

PR1NCE DARKNESS

[quote user="iPuZaaH xD"]To avoid an interruption of your services or to reactivate suspended service(s), please provide a valid credit card and a current expiration date. If payment is due for other Microsoft services purchased with the above card,
those services may also be affected.[/quote]

The best thing to do is contact support and speak with a billing agent, they will be able to access your account and replace the card or Remove it for you. After that, you will be able to access everything on your own. You can call 1-800-4my-xbox or
reach out to them by visiting this page here. Click here

oO HQ SoNiC Oo

Its really easy to remove it, You can remove a payment option from your Xbox Live account on Xbox.com. Here's how.

On a PC, go to My Account at Xbox.com. Sign in with your Microsoft account if necessary.

Note If you don't know your Microsoft account credentials, see Find your Microsoft account.

Select Payment & billing, and then select Remove payment option.

Next to the payment option that you want to delete, select Remove.

Click Yes to confirm the removal.

Done!

Sudden charges to my bank account for no reason?