Subscription problem

Discus and support Subscription problem in XBoX Sales and Promo to solve the problem; Hi i was wondering if anyone could help me i recently wanted to try a new game out and i saw it on the game pass so i thought i would try it out for $1... Discussion in 'XBoX Sales and Promo' started by J4ckscott, Feb 9, 2020.

  1. J4ckscott
    J4ckscott Guest

    Subscription problem


    Hi i was wondering if anyone could help me i recently wanted to try a new game out and i saw it on the game pass so i thought i would try it out for $1 and then i cancelled the subscription before i was charged the full amount to my surprise when i logged
    back on to my xbox i had now xbox live i went to my subscriptions on the microsoft account and ut said underneath the mange xbox live subscription “Subscription converted to Xbox Game Pass Ultimate“ im guessing that when i cancelled the game pass it
    cancelled the xbox live subscription could anyone help me get it back due to it still having a couple of months left on the subscription i have attached an image so you can see the what it says about the subscription converting


    Subscription problem [​IMG]

    :)
     
    J4ckscott, Feb 9, 2020
    #1
  2. Geth Win User

    Problem with subscription

    What is it saying when you try to enter it?
  3. XBoxpsycho8192 Win User

    problem at subscription

    This same issue happened to me. What you need to fo is allow the ultimate subscription to fully end. Wait until the day after the noted expiration date on your ultimate subscription. Once you can no longer access parties or online games because you don’t
    have xbox love gold. Try again to buy a subscription. You can also try buying a prepaid card.
  4. S2k.QuAnZ Win User

    problem at subscription

    Hi M, As you have not yet payed for the Second Subscription, From that I take you only payed the first. Our Services cost money in order to keep the company going However, If you have paid the second you can simply just reply and i will give you further
    assistance. What you should take from this is pay the bill if it requires you to in order to use the Services. Hope I helped.
  5. XBF Brad A Win User

    Subscription problem

    Hello Scream,

    You will need to request a call from support and speak with an agent.

    When you go to Contact Us to get it to request a callback follow these
    steps:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request a call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad

    Xbox Forum Team
  6. ScreamX D117 Win User

    Subscription problem

    Thank you for your reply. I can't cancel it because it started on 05/01/2019 and I just noticed it
Thema:

Subscription problem

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