subscription issue

Mia Kirby · Jul 17, 2020

Hi,

I purchased xbox live gold around september last year and have been able to have all subscription aspects apart from the free games with gold and percentage off in the store. It also doesnt indicate that I have gold on the xbox or signing into my account
anywhere else and it doesnt list it in my cancel subscriptions section or my paid for list yet has been in conformation emails from xbox and the bank. I have had this issue for the entire time I have had gold and would like to have a way I can fix this. I
have asked xbox twitter support and have recieved no help.

:)

RubyGold03

Thanks I'll try that now, and I was only trying to remove because i looked like there was no subscription

XBF Lance J

Hey Scroull,

Thank you for reaching out. I understand you purchased a subscription but you are still unable to play online. I'd like for you to try performing a

power cycle on your console by doing the following:

Turn off the Xbox One console by pressing the Xbox button
on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.
Important Be sure to wait 10 seconds. This step resets the power supply.
Plug the console power cable back in.
Press the Xbox button
on your console to turn on the Xbox One.

If the issue persists, I'd like for you to try
removing and re-adding your account. Hope this helps!

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry you're having trouble paying for your Xbox subscription. Can you please provide me with more details about the issue? Are you getting any error messages when you try to pay?

steeledwand7664

The only way that this would be happening is if another account/profile has your xbox set as its home xbox and is sharing the gold with any other account on that console.

FreeAndSay

Please double check
http://account.microsoft.com/services to see if the subscription is showing there.

If the subscription shows, try the following steps

Remove profile from the console (Make sure you know the account credentials for the account since you will need them later)
Perform the manual power cycle steps as mentioned on the following link, be sure to wait at least 60 seconds before powering on again:

http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

subscription issue