Subscription Help

FranciscoZavala2 · Apr 11, 2020

My subscription to xbox game pass says that the next payment is due 3/6/2020, but obviously that date has passed and i don't have access to my game pass features even though they charged me, won't post image but the charge is on my bank statement. what gives?

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Just a friendly reminder though that there are multiple reports in regard to the same issue, however, there are no information yet from Microsoft or Ubisoft themselves.

No worries, what I did on my end is to search a Ubisoft+ on the store and then try downloading it from there.

Tomm_A

Hello O'Neill Miss K,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, you are getting unknown charges from your bank which cannot be determined who made the purchase. Let us check and see on what we can do to help address your concern in a timely manner.

We would like to set your proper expectation that here in community forum, we do not have the advanced tool to check account's charges and history of purchases made on the account. What we can do to help address your concern is providing you enough information or point you back to our live support channel to check further on the charges.

We would like to ask few questions to help us isolate the issue further.

1. Can you tell us the description of the charge? If it has a description like MSinfo bill, then the charge is coming from Microsoft.

2. Have you check your order history on your account's page or through this link: https://account.microsoft.com/billing/orders?

3. Did you check your kids account if your card was added to their accounts?

For the meantime, to prevent unauthorized charge, consider creating Microsoft Family settings app and managed your kids spending so that your kids cannot purchase online through Microsoft store and sites without your permission. See: Getting started with Microsoft Family Safety - Microsoft Support

Additionally, consider changing your card or replacing it from your provider so that the information will be changed causing it an error if in case it was tied up to an account without your permission.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

M3tal Daz3

To check your subscription: https://account.microsoft.com/services?ref=xboxsupport

To check if you have been suspended: https://enforcement.xbox.com/Enforcement/ShowEnforcements

MaximumFusion

You're going to have talk to a real person at https://customercaretoll.com/listings/xbox-live-customer-support-service-toll-free-phone-number this not a help to you right now but yours is a problem for them. You can wait and see if someone gives a better
answer, not that's going to be difficult, lol. I hope you get resolution to your problem soon.

Tomm_A

Hello,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully,

Subscription Help