Subscription error

JDawg420 · Apr 2, 2021

This is the second time I have purchased game pass ultimate and Xbox has taken the money but hasn't given me the subscription. This is absolutely unacceptable that we cannot get in contact with anyone to resolve this issue.

:)

AndreiPlamadeala

Have you tried physically hard restarting the console? This is often a fix to most issues.

You can find the steps here: https://beta.support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Thanks, but unfortunately it did not worked, I even unpluged the power cable for 1 min or so...

tejo chase

You seem to have done the right thing and it sounds like the correct team are looking into your issue, I can understand your frustration but I'm not sure what else you can do, maybe look at your account on PC and check to see what payment options are linked
to any subscriptions if you find that an old card is linked to amy subscription add a new payment option then remove the old one.

Smwutches

Support no longer uses email. There is currently an issue with chat support, but you should be able to request a call back on the contact site instead of chat.

Wilfred Mac

Hi DopiestBadger50,

Any concerns with your account transactions like Xbox Game Pass are being handled by our Xbox Chat Support. They have the correct tool to check all transactions on your account and they can turn off auto-renewal on your account. To get better assistance
about this concern, I suggest that you get in touch with our Xbox Chat Support. To do this, kindly click the link below:

Xbox
Chat Support

Note: You need to sign in your account to be able to start a chat.

BakyOsijekHr

You did ok. Go to the support. Explain. Be persist. Fight.

When you go to Contact Us, follow these steps to request a call
from support:

· Step 1 ----select Xbox One

· Step 2 ----select see other options then payment and billing

· Step 3-----select show contact options

Step 4 ----select request call from support

Subscription error