subscription error

DopiestBadger50 · May 9, 2018

Hello, I did not want to subscribe to my subscription to my XBox Game Pass but There is 3 payment to 09/05/2018 (Day of purchase and my current request) while I did not want to be charged and I do not not happen to ask for refund. Can you confirm to me that
there was no collection and that I would have taken the sum please because I do not need the XBox Game Pass? Best regards

:)

pimentones · May 9, 2018

Getting "This code has already been used. Please enter a code that has not been used." message and never redeemed the codes

Also when looking at My Subscriptions an error message appears stating "There was an error when looking at My Subscriptions"

Grungyduke46 · May 9, 2018

Gold subscription does not except prepaid cards.edit

I use a prepaid card to pay for my subscription but got an error code when trying to update my subscription. I contacted Tech support and apparently they do not accept prepaid Visa's etc. Microsoft I guess relies on the auto-renew featured a bank in for folks that forget to cancel or change subscription. Atleast my opinion. Apparently they need a bank card or credit card. I personaly don't trust banks or credit card companies for that matter. I thought about purchasing a subscription gift card. Yet a am afraid they will ask me for a credit card for auto-renew. If anyone has had this issue or have a work around let me know.

Wilfred Mac · May 9, 2018

Hi DopiestBadger50,

Any concerns with your account transactions like Xbox Game Pass are being handled by our Xbox Chat Support. They have the correct tool to check all transactions on your account and they can turn off auto-renewal on your account. To get better assistance
about this concern, I suggest that you get in touch with our Xbox Chat Support. To do this, kindly click the link below:

Xbox
Chat Support

Note: You need to sign in your account to be able to start a chat.

AndreiPlamadeala

Have you tried physically hard restarting the console? This is often a fix to most issues.

You can find the steps here: https://beta.support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Thanks, but unfortunately it did not worked, I even unpluged the power cable for 1 min or so...

tejo chase

You seem to have done the right thing and it sounds like the correct team are looking into your issue, I can understand your frustration but I'm not sure what else you can do, maybe look at your account on PC and check to see what payment options are linked
to any subscriptions if you find that an old card is linked to amy subscription add a new payment option then remove the old one.

Smwutches

Support no longer uses email. There is currently an issue with chat support, but you should be able to request a call back on the contact site instead of chat.

Wilfred Mac

Hi DopiestBadger50,

Any concerns with your account transactions like Xbox Game Pass are being handled by our Xbox Chat Support. They have the correct tool to check all transactions on your account and they can turn off auto-renewal on your account. To get better assistance
about this concern, I suggest that you get in touch with our Xbox Chat Support. To do this, kindly click the link below:

Xbox
Chat Support

Note: You need to sign in your account to be able to start a chat.

BakyOsijekHr

You did ok. Go to the support. Explain. Be persist. Fight.

When you go to Contact Us, follow these steps to request a call
from support:

· Step 1 ----select Xbox One

· Step 2 ----select see other options then payment and billing

· Step 3-----select show contact options

Step 4 ----select request call from support

subscription error