Subnautica won't load / play

Hi

I went through all the troubleshooting. I think we downloaded the wrong version, the enhanced one, wet only have Xbox one, would that cause the issue?

Thanks

Hi

I've done everything, o think we downloaded the wrong version, the Xbox enhanced version, we have Xbox one, would that be why it won't load?

Thanks!

You may need to uninstall/reinstall the game and may need to do a power cycle

Hey there Jody,

Sorry to hear you are running into this problem with the game. Go ahead and take a look at our support page "My Xbox One game won't start or freezes
during gameplay." This should walk you through troubleshooting these game problems.

Give it a try and let us know of any changes.

If you downloaded the wrong version, you should be able to get a refund that will allow you to purchase the one you need.

This page should be able to assist with that.

https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund