Subnautica fails and throws an error message when logging in

Discus and support Subnautica fails and throws an error message when logging in in XBoX Accessibility to solve the problem; So basically when i launch subnautica it throws an error message (attached) It also fails when trying to make a save game Any help would be... Discussion in 'XBoX Accessibility' started by FinlayRosiak, Nov 6, 2021.

  1. FinlayRosiak
    FinlayRosiak Guest

    Subnautica fails and throws an error message when logging in


    So basically when i launch subnautica it throws an error message (attached)

    It also fails when trying to make a save game

    Any help would be appreciated

    Downloaded from Microsoft store


    Subnautica fails and throws an error message when logging in [​IMG]

    :)
     
    FinlayRosiak, Nov 6, 2021
    #1
  2. XBF Houmaidi O Win User

    Subnautica fails and throws an error message when logging in

    Hello @FinlayRosiak! I hope that you are doing well today!

    Would you please try to download the Create Windows 10 installation media application from the link below, at the end of the download run the application, and then follow the instructions given by the program at the end click on upgrade. Rest assured none of your files will be lost, this is a system restore that will try to fix this error.

    Download Windows 10 (microsoft.com).

    Make sure to keep us updated!

    I hope that helps you out!
  3. FinlayRosiak Win User

    Subnautica fails and throws an error message when logging in

    None of the solutions worked, if you come up with any more potential solutions please post them.

    I have copied in the player log if it helps

    Mono path[0] = 'C:/Program Files/WindowsApps/UnknownWorldsEntertainmen.GAMEPREVIEWSubnautica_1.0.7.0_x64__bh1f6rvenfkm2/Subnautica_Data/Managed'

    Mono config path = 'C:/Program Files/WindowsApps/UnknownWorldsEntertainmen.GAMEPREVIEWSubnautica_1.0.7.0_x64__bh1f6rvenfkm2/MonoBleedingEdge/etc'

    Initialize engine version: 2019.4.9f1 (636)

    [Subsystems] Discovering subsystems at path C:/Program Files/WindowsApps/UnknownWorldsEntertainmen.GAMEPREVIEWSubnautica_1.0.7.0_x64__bh1f6rvenfkm2/Subnautica_Data/UnitySubsystems

    GfxDevice: creating device client; threaded=1

    Direct3D:

    Version: Direct3D 11.0 [level 11.0]

    Renderer: NVIDIA GeForce 940MX (ID=0x134d)

    Vendor:

    VRAM: 2020 MB

    Driver: 23.21.13.8873

    Begin MonoManager ReloadAssembly

    - Completed reload, in 2.991 seconds

    OnLevelWasLoaded was found on OVRScreenFade

    This message has been deprecated and will be removed in a later version of Unity.

    Add a delegate to SceneManager.sceneLoaded instead to get notifications after scene loading has completed

    (Filename: Line: 369)



    D3D11 device created for Microsoft Media Foundation video decoding.

    <RI> Initializing input.

    <RI> Input initialized.

    <RI> Initialized touch support.

    XR: OpenVR Error! OpenVR failed initialization with error code VRInitError_Init_PathRegistryNotFound: "Installation path could not be located (110)"!

    (Filename: Line: 1889)



    UnloadTime: 39.339600 ms

    AddressablesUtility.LoadSceneAsync loading scene: StartScreen in mode Single

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Unloading 4 Unused Serialized files (Serialized files now loaded: 9)

    UnloadTime: 6.296500 ms

    Initializing Windows Store services

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    XGRuntime initialized successfully.

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Starting AddUser...

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Adding default user silently...

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OnQuit behaviour queued for deferred registering, platform services aren't initialized.

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    DontDestroyOnLoad only works for root GameObjects or components on root GameObjects.

    (Filename: Line: 589)





    Unloading 5 unused Assets to reduce memory usage. Loaded Objects now: 3682.

    Total: 52.054700 ms (FindLiveObjects: 1.042200 ms CreateObjectMapping: 0.433600 ms MarkObjects: 50.544400 ms DeleteObjects: 0.033800 ms)



    Result returned from XUserAddAsync: 0x89245106

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Sign in silently complete

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Silent Signin failed with code: 0x89245106

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Attempting to sign in with GUI...

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OnQuit behaviour queued for deferred registering, platform services aren't initialized.

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Material doesn't have a texture property '_MainTex'

    (Filename: Line: 1452)



    Material doesn't have a texture property '_MainTex'

    (Filename: Line: 1452)



    AddressablesUtility.LoadSceneAsync loading scene: MenuEnvironment in mode Additive

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    NullReferenceException: Object reference not set to an instance of an object

    at PlatformUtils.GetCurrentUserId () [0x0000a] in <bd4a497d7a88481684e38389edab3afc>:0

    at uGUI_FeedbackCollector.GetPlayerOnlineId () [0x00016] in <bd4a497d7a88481684e38389edab3afc>:0

    at uGUI_FeedbackCollector+<RepliesRoutine>d__63.MoveNext () [0x00076] in <bd4a497d7a88481684e38389edab3afc>:0

    at UnityEngine.SetupCoroutine.InvokeMoveNext (System.Collections.IEnumerator enumerator, System.IntPtr returnValueAddress) [0x00026] in <eaf013c1c79547e4ab1bcad4b98f0f4d>:0



    (Filename: <bd4a497d7a88481684e38389edab3afc> Line: 0)



    Attempt to sign in normally completed with error code: 0x80004005

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Starting XBLive services...

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    XBLive failed to create context handler with value: 0x80070057

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Starting GetAchievements...

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Getting Unlocked Achievements

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Get achievements completed with result: 0x80070057

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Setting current user...

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    UserStorageXSave: User not signed in...

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Save data init failed (NotSignedIn)

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    AddressablesUtility.LoadSceneAsync loading scene: XMenu in mode Additive

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Process name: Subnautica

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    changeset 68020, QualityLevel = 0

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OK Running Win64

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Application version: 68020

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    SystemInfo:

    deviceModel = Aspire A515-51G (Acer)

    deviceName = LAPTOP-BJJFVM3S

    deviceType = Desktop

    deviceUniqueIdentifier = 5c1a7ed881d8db15cfdd82233783500a45bc7c8c

    graphicsDeviceID = 4941

    graphicsDeviceName = NVIDIA GeForce 940MX

    graphicsDeviceType = Direct3D11

    graphicsDeviceVendor = NVIDIA

    graphicsDeviceVendorID = 4318

    graphicsDeviceVersion = Direct3D 11.0 [level 11.0]

    graphicsMemorySize = 2020

    graphicsShaderLevel = 50

    npotSupport = Full

    maxTextureSize = 16384

    operatingSystem = Windows 10 (10.0.0) 64bit

    processorCount = 4

    processorFrequency = 2712

    processorType = Intel(R) Core(TM) i5-7200U CPU @ 2.50GHz

    supportedRenderTargetCount = 8

    supports3DTextures = True

    supportsAccelerometer = False

    supportsComputeShaders = True

    supportsGyroscope = False

    supportsImageEffects = True

    supportsInstancing = True

    supportsLocationService = False

    supportsRawShadowDepthSampling = True

    supportsRenderTextures = True

    supportsRenderToCubemap = True

    supportsShadows = True

    supportsSparseTextures = True

    supportsStencil = 1

    supportsVibration = False

    systemMemorySize = 8075



    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Curl error 51: Cert verify failed: UNITYTLS_X509VERIFY_FLAG_CN_MISMATCH



    (Filename: Line: 813)



    error sending request to sentry: Unknown Error

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    ArgumentNullException: String reference not set to an instance of a String.

    Parameter name: s

    at System.Text.Encoding.GetBytes (System.String s) [0x00012] in <fb001e01371b4adca20013e0ac763896>:0

    at UnityEngine.WWWForm.AddField (System.String fieldName, System.String value, System.Text.Encoding e) [0x0001b] in <f7ea854a42f2405fb6170f232ddfe3a5>:0

    at UnityEngine.WWWForm.AddField (System.String fieldName, System.String value) [0x00009] in <f7ea854a42f2405fb6170f232ddfe3a5>:0

    at Telemetry+<SendSesionStart>d__34.MoveNext () [0x000cb] in <bd4a497d7a88481684e38389edab3afc>:0

    at UnityEngine.SetupCoroutine.InvokeMoveNext (System.Collections.IEnumerator enumerator, System.IntPtr returnValueAddress) [0x00026] in <eaf013c1c79547e4ab1bcad4b98f0f4d>:0



    (Filename: <fb001e01371b4adca20013e0ac763896> Line: 0)



    Curl error 51: Cert verify failed: UNITYTLS_X509VERIFY_FLAG_CN_MISMATCH



    (Filename: Line: 813)



    error sending request to sentry: Unknown Error

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    OpenOrCreateContainer returned null

    (Filename: C:\plastic_workspace_unity\Runtime/Export/Debug/Debug.bindings.h Line: 35)



    Setting up 2 worker threads for Enlighten.

    Thread -> id: 38f8 -> priority: 1

    Thread -> id: 2a0c -> priority: 1



    (Filename: Line: -1)
  4. FinlayRosiak Win User

    Subnautica fails and throws an error message when logging in

    I have installed astroneer, which successfully links to my xbox account and ports saves over so i assume it is only subnautica

    i have tried reinstalling it but to no avail
  5. XBF Houmaidi O Win User

    Subnautica fails and throws an error message when logging in

    Alright then. Please try the following solutions and make sure to keep me updated.

    Clear cache and data: Head over to the Task Manager and close the higher CPU/Memory consuming tasks one by one from the ‘Processes’ section.

    Restart your device and the network hardware: Preform a hard reset to both of your PC and your router then try downloading the game again.

    Reset the Xbox app: You can Reset the Xbox app from the Settings menu. Here are the steps:

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps & features.
    4. Find the Xbox app and click Advanced options.
    5. Click Reset.
    6. Restart your device so that the changes can take effect. Sign in to the Xbox app and check if the same issue occurs.
    Delete the account and cache folders:

    1. Open File explorer.
    2. Navigate to the following:
      • C:\Users\[your profile]\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker
    3. Delete the Accounts and Cache folders.
    4. Try the Xbox app again.
  6. FinlayRosiak Win User

    Subnautica fails and throws an error message when logging in

    Ok, i will try to update it, although I think to problem may lie with the game version in the top right, as it is a version from january and the latest one is july, so this may be the problem. i will try to contact the devs and the discord to see if they know anything about it.
Thema:

Subnautica fails and throws an error message when logging in

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