Subject: Refund Request – Issue with Accessing GTA Online

panmiauek · Feb 25, 2025

Dear Microsoft/Xbox Support Team,

I am writing to request a refund for a subscription I purchased due to misleading information in Grand Theft Auto V.

I own GTA V on disc and attempted to access GTA Online. While launching the game, I received a message stating that I needed to purchase a subscription (e.g., Xbox Game Pass Core) in order to play online. Based on this information, I proceeded to purchase the subscription with my own money. However, after the payment of 29PLN was processed, I was still unable to access GTA Online.

Given this issue, I kindly request:

1. A refund for the amount I paid for the subscription.

2. An explanation of why I was charged without receiving the expected service.

Please review my request and let me know how this issue can be resolved. I appreciate your prompt assistance.

Best regards,

:)

Smwutches

Refunds are not given via the forums. https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

k1Helix z

Noted above reply also take in consideration that you if you submit a request it doesn't mean you will get the refund, policy states that digital articles are no subject of refunds unless the request is valid.

[ A J ]

Hi, PushingPsky! thank you for reaching out

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I understand you'd like to request a refund for your purchase.

Refunds are subject to revision, but they are typically issued for requests meeting the following criteria:

• Requests are made within 14 days of the purchase date.

• Requests are for games in which you haven’t accumulated a significant amount of play time.

To clarify, have you already tried requesting a refund at https://xbox.com/refunds ?

I'll be looking forward to your reply.

Best regards.

XBF Diego M

Hi LostCrunchy,

Thank you for posting on the Xbox forums. This is a known issue that the Xbox engineers are actively working on to find a resolution to this specific issue. They are aware of the issue and a fix should be expected soon.

A refund request would need to be requested online by submitting a refund request form by clicking on the following link:

https://support.xbox.com/en-US/billing/payment-and-purchases/request-refund

Darhyl Mayte Amizola

Hey Ryan!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

Kindly try to double-check if the GTA Shark card would work on your Xbox One version of GTA V online in-game.

However, if it doesn't work, In order to fix this, you will need to request a refund for the GTA shark card for the Xbox series X version by signing your account on the refund webform link:

https://support.xbox.com/en-US/help/subscriptio...

After submitting the request, your refund will be accommodated within 72 hours.

Thank you for your time. I hope you have a great day!

Subject: Refund Request – Issue with Accessing GTA Online