Subject: Issue with Downloading “Asphalt 9 Legends” and DirectX Compatibility

Hi, mohamed

Welcome to Microsoft Community.





We understand your question about downloading "Asphalt 9 Legends" and DirectX compatibility.

1. Error in downloading "Asphalt 9 Legends":

This problem is usually caused by store application, antivirus software, system, network and account configuration.

And you've tried clearing the Microsoft Store cache, checking your Internet connection, and troubleshooting running Windows Store applications.

Therefore, there are only two debugging steps you can do: changing the user account and resetting the Microsoft Store.

-You can find Microsoft Store in Settings -Apps-Installed apps, and select Reset or Restore in the Settings interface.

-You can also try reinstalling the Microsoft Store:

Search for "Powershell" in the Start menu and run the command in Windows Powershell (Administrator):

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

See if the problem can be solved.



-You can also try to create a new account according to the following steps to see if this problem still exists under the new account.

1. Search for CMD, then run it in administrator mode and enter the following command.

net user USERNAME PASSWORD /add

2. After the prompt command runs successfully, enter the following command

net localgroup administrators USERNAME /add

Note: USERNAME PASSWORD can be replaced with the account name and password you want, and password can be omitted if no password is needed.

If there is no problem under the new account, it should be a fault in the account configuration file. Please refer to the following article to transfer your information to the new account:

Fix a corrupted user profile in Windows - Microsoft Support





2. About DirectX compatibility:

Press the Windows key+R, and then type: dxdiag.



You should be in the DirectX diagnostic tool (after a short prompt asking if you want to check the signed driver). Enter the "Display" tab, and then look for "Function Level" under the "Drivers" section on the right. If 11_0 is missing, you need to download and reinstall the graphics driver.



For AMD drivers, please visit here: https://support.amd.com/en-us/download.

For NVIDIA drivers, please visit here: http://www.nvidia.com/Download/index.aspx.



Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.





If you have any questions, please feel free to contact us.





Best Regards

Nicholas.Z| Microsoft Community Support Specialist

Asphalt 9 Legends is a Windows 10 only game, hence why you cannot download the game with Windows 8. Check the system requirements on here

https://www.microsoft.com/en-us/p/asphalt-9-legends/9nzqpt0mwtd0?activetab=pivot:regionofsystemrequirementstab for confirmation.

the game is asphalt legends 9 by the way and im playing on PC

Normally Asphalt 8 and 9 and Dragon mania legend comes on android

Hi my name is James from Banbury in England and i really would like to know is that why cant i buy anything on Asphalt 9 Legend because i am getting to the stage where i am seriously thinking about quitting Asphalt 9 Legends because i cant buy anything