Students can't log into Minecraft Education app, message says unable to connect reset client.

Hello DURACK Julia,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue connecting to Minecraft Education which is experienced by students. Let us check and see on what we can do to help resolve your concern in a timely manner.

The issue you are describing here is in-game specific issue and best address to the game developer support team. Let us help you how to get there.

If we may ask, are you the school I.T admin? Minecraft Education is managed by school I.T admin and is responsible for submitting a ticket for any issue related to the game. To submit a ticket request, click on the link below and fill out the form completely.

• Submit a request – Minecraft Education
  

We are positive that you’ll get more relevant information and best resolution to your concern.





Sincerely,

Hello silly cat555,

Thank you for posting in the Microsoft Community.

I understand that you have some questions or issues related to Minecraft Education. This is not something that we can assist you with directly, as Minecraft Education is a separate product from Xbox. However, you can find helpful resources and support from the Minecraft Education community, which is a dedicated platform for educators and students who use Minecraft in their classrooms. To access the Minecraft Education community, please visit Community | Minecraft Education. There, you can browse the forums, or submit a support request. I hope this information helps you resolve your issue.

Have a great day!

sure there are two types of messages

1. Failed to authenticate your connection.

2.You are not logged into your minecraft account . If you are logged into your minecraft account , try restarting your minecraft client.

btw im able to join cracked servers perfectly fine

just not premiuim servers

You are missing my point..

If the student discount is not for educational purposes, why should students get the discount?

If you say its for microsofts financial gain, surely the people out there earning money and with disposable incomes should get the discount, not students.

Hi there 77 P.

I am Lumie and I would love to assist you today.

I am so sorry you are having issues playing Minecraft.

The error message "server_error: The contextID supplied in the request did not have a matching cookie" typically points to an issue related to authentication and session management between your Minecraft client and the authentication server. Here’s a comprehensive approach to troubleshooting and resolving the issue:

Clear Client-Specific Data
While you mentioned clearing browser cookies and history, it’s essential to clear specific data related to the Minecraft clients (Feather client and other custom clients) you are using:

Feather Client:

Navigate to the Feather Client's installation directory and find the configuration or cache folders. These are usually in a folder named something like .feather or similar.
Delete any cached data or temporary files.

Other Minecraft Clients:

Similarly, for any other Minecraft clients, locate their installation directories and clear cache and configuration data.

Check Client Authentication Settings
Ensure that the Minecraft clients are correctly configured to authenticate with your account:

Feather Client:

Go to the settings or options within the Feather client and re-enter your Minecraft credentials.
Look for any options related to session or token handling and reset or refresh them.

Update or Reinstall Clients
The issue might be due to outdated or corrupted client files:

Feather Client:

Uninstall the Feather client.
Download the latest version from the official Feather client website and reinstall it.

Adjust Firewall and Antivirus Settings
Sometimes, sensitive firewall or antivirus settings might block authentication requests:

Windows Firewall:

Go to Control Panel > System and Security > Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall.
Ensure that your Minecraft clients are allowed through the firewall.

Antivirus Software:

Check your antivirus settings and make sure that the Minecraft clients are not being blocked.

Use a Different Network
Network-related issues might affect the ability to authenticate correctly:

Try connecting to a different network (e.g., a mobile hotspot) to see if the issue persists.
This can help identify if the problem is with your current network setup.

Review and Adjust Java Settings
Minecraft and its clients rely heavily on Java:

Ensure that you have the latest version of Java installed.
Go to Control Panel > Java and in the Security tab, add the Feather client and other Minecraft clients to the exception site list if necessary.

Examine Host File
Sometimes, entries in your host file might block connections to certain servers:

Navigate to C:\Windows\System32\drivers\etc\hosts.
Open the hosts file with Notepad and ensure that there are no entries blocking Minecraft or Mojang servers.

Revisit Microsoft Account Settings
Ensure that your Minecraft account is properly linked with your Microsoft account:

Go to account.microsoft.com and verify that your Minecraft account is properly linked.
Check if there are any security settings or unusual activity that might affect your login.

Advanced Troubleshooting with Logs
For a deeper look into what might be causing the issue:

Check the log files of the Minecraft clients for any error messages or unusual activity.
Logs are usually located in the installation directory under a folder named logs or similar.

I hope this helps.

I shall be here for your response. -Lumie