Students can't log into Minecraft Education app, message says unable to connect reset client.

Hello DURACK Julia,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue connecting to Minecraft Education which is experienced by students. Let us check and see on what we can do to help resolve your concern in a timely manner.

The issue you are describing here is in-game specific issue and best address to the game developer support team. Let us help you how to get there.

If we may ask, are you the school I.T admin? Minecraft Education is managed by school I.T admin and is responsible for submitting a ticket for any issue related to the game. To submit a ticket request, click on the link below and fill out the form completely.

• Submit a request – Minecraft Education
  

We are positive that you’ll get more relevant information and best resolution to your concern.





Sincerely,

Hello silly cat555,

Thank you for posting in the Microsoft Community.

I understand that you have some questions or issues related to Minecraft Education. This is not something that we can assist you with directly, as Minecraft Education is a separate product from Xbox. However, you can find helpful resources and support from the Minecraft Education community, which is a dedicated platform for educators and students who use Minecraft in their classrooms. To access the Minecraft Education community, please visit Community | Minecraft Education. There, you can browse the forums, or submit a support request. I hope this information helps you resolve your issue.

Have a great day!

You would need to contact your school IT for problems with their accounts

sure there are two types of messages

1. Failed to authenticate your connection.

2.You are not logged into your minecraft account . If you are logged into your minecraft account , try restarting your minecraft client.

btw im able to join cracked servers perfectly fine

just not premiuim servers

You are missing my point..

If the student discount is not for educational purposes, why should students get the discount?

If you say its for microsofts financial gain, surely the people out there earning money and with disposable incomes should get the discount, not students.