Stuck on is your security info up to date screen

Discus and support Stuck on is your security info up to date screen in XBoX Accessibility to solve the problem; I have had an Xbox series X like a week now….but I keep getting stuck in this loop where when I sign in it asks me if my security information is up to... Discussion in 'XBoX Accessibility' started by oRen Awakens, Nov 21, 2023.

  1. oRen Awakens
    oRen Awakens Guest

    Stuck on is your security info up to date screen


    I have had an Xbox series X like a week now….but I keep getting stuck in this loop where when I sign in it asks me if my security information is up to date…but if I press on looks good or remind me later I get a loading circle for a few seconds and it just asks the question again and again and again and this has been happening ever since I have had the console…I got out of it a couple times by unplugging it from the wall but now that won’t even get rid of it….and I can’t get passed that screen….does anyone know a solution? Because I literally can’t play lol Stuck on is your security info up to date screen :(

    :)
     
    oRen Awakens, Nov 21, 2023
    #1
  2. Mister Ohnaka Win User

    Account suspended - Payment option issues?

    Hi Sara!

    To view your billing info at commerce.microsoft.com, once you log in, just select "Payment Option" at the top of the screen.

    As for the account security, I would suggest you change your password, and make sure all your proofs are up to date and valid. Here is how to Add and
    Update Your Microsoft Account Security Proofs
    .

    Hope that helps, and let us know if you have any questions. Cheers!
  3. ngocphi Win User

    Change the account region

    Then you must update your proofs

    Like your drivers license you should always keep your personal info upto date

    I do so every 6months even my password gets changed every 6months

    Follow the security faq for info on how to keep that info upto date and update your security proofs
  4. ich0 Win User

    stuck on security screen?

    The verification servers are bugged. Verification emails aren't being sent in timely fashion, either
  5. Kiesey Win User

    Proof of Account

    I would check to make sure everything on your account is up to date by going
    here.
    and clicking on Security Info. Update the information and that should resolve your issue.
  6. XBF Crystal P Win User

    Pop ups

Thema:

Stuck on is your security info up to date screen

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