Stuck in xbox family group and can't leave

Hello,

Check this webpage for information on leaving a family group as the organizer: Leave family group or remove members. Check under the dropdown menu called Leave family group (organizer).

Did you try to change these settings at xbox.com/privacy? And is your account listed at 18 years or older, or did it age up into adult status and was previous a child account?

Thank you,

Hi ElliottHowe,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to add your son into your family group and was unable to because he is already part of one. Let us check on this together and sort this out in timely manner.

Since, you have already performed the steps provided on how to leave a family a member should do. To better isolate the issue, we will be asking few questions:

1. May we ask for the screenshot of the error message? Please conceal any personal information.
   
2. May we ask if your son is signed in here- Microsoft Family Safety, do you somehow recognize the Organizer of the family he was added to?
   
   (If you were unable to locate the Organizer, please scroll down and look for Find your family and scan the QR Code using your mobile phones.)
   
3. Just to confirm, does your son have issues with signing into the account, purchase, screen time limit and play certain games?
   

Please, do not forget to check here for known issues and support articles that might be related to your concern.

Account help - Microsoft Support

Getting started with Microsoft Family Safety

Xbox Status

Known Issues for Game Launches



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi ElliottHowe,

Hope you are doing fine.

We would like to follow up your concern.

Kindly let us know if you are still having issue by posting a reply.



Kind regards,

Thanks

Is there no way for my sons' accounts to be linked to my xbox, retaining their profile settings?

I was wondering if they could be added as users without being part of my family group..

Or if my ex-wife's suggestion of leaving my partially formed family group to join there's and then place my xbox in that group (might I lose any purchases)

Or would it be best to create new email accounts for them, to add to my family group? This would mean that they can't track progress across thel different devices.

Or is there anything else that I could do?

Cheers!

M,

Hi Elouadghiri H, my name is Rishabh, I hope you are doing great out there. I’m happy to help you with your question.

Please note that the ability to leave a family group may depend on the permissions and roles set by the family organizer. If you do not see the option to leave the family group, it's possible that the family organizer has restricted this action. In that case, you might need to contact the family organizer to request to be removed from the family group.

If you're looking to leave a family group on Xbox, here's how you can do it:

1. From Xbox Console:

Sign in to the Xbox console with the account that is part of the family group.
Press the Xbox button to open the guide.
Navigate to the "Profile & system" tab.
Scroll down to "Settings" and select "Account."
Choose "Family settings."
Select the family member you want to remove from the family group.
Choose "Remove from family."

2. From Xbox Family Settings App:

Download and install the Xbox Family Settings app on your mobile device.
Sign in with the account that is part of the family group.
Open the app and navigate to the "Family" section.
Select the family member you want to remove.
Choose "Remove from family."

3. From Xbox Website:

Go to the Xbox Family Settings website: https://family.microsoft.com/.
Sign in with the account that is part of the family group.
Click on the family member's profile you want to remove.
Select "Remove from family."

I hope this helps! Let me know if you have any other questions.

Thanks and regards
Rishabh Sohal