Stuck at Preparing on EA Play when trying to download on PC from XBox Game Pass

Hello Hanzilol3016,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are having trouble downloading Dragon Age Inquisition from EA Play on your PC. I appreciate your efforts in trying some troubleshooting steps before reaching out to us.



To better assist you, I would like to ask you a few questions about your issue:



- What is the exact error message or code that you see when the download gets stuck at Preparing?

- Have you tried downloading any other games from EA Play or Xbox Game Pass on your PC? If so, did they work or have the same problem?

- Are you using a VPN or proxy service on your PC? If yes, please disable it and try again.

- Are you signed in to the same Microsoft account on both the Xbox app and the EA Desktop app on your PC?

I would like to suggest a few more steps that might help you resolve this issue:

- Run the Windows Update Troubleshooter and install any pending updates. You can find it here: Troubleshoot problems updating Windows - Microsoft Support

- Sign out of your Xbox and EA accounts and sign back in. Make sure that you are using the same account for both services.

- Clear the Windows Store cache by pressing the Windows key + R, typing wsreset.exe and hitting Enter.

- Restart your PC and try downloading the game again.

None of the method will work, perform the steps here: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello Hanzilol3016,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question?

Thank you for understanding.

This error code occurs when trying to install EA games on the PC Xbox Game Pass, I am currently attempting to install Starwars Battlefront 2, but it just says "preparing for install" I was wondering if there was a fix for this?

i have fixed this issue but another has come, when i download battlefield 2042 or any ea play game on the xbox app, it pulls up the ea play desktop app and tells me to join ea play which i thought came with xbox game pass (not ultimate), while battlefield is stuck in the preparing 0% phase and then it suddenly disappears without showing an error code. i am absolutely sure that i have connected the xbox account to the correct ea account on ea.myaccount , i have contacted a live chat guy from ea and he tells me to contact you guys. please help me this is confusing

Similar issue. I choose a game and select download in the Xbox app which in turn opens the EA Desktop app. My gamepass account is showing it is linked and that I have EA Play. However, the download button for the game in EA Desktop is missing. All of the EA Play games are missing the download button. Meanwhile the xbox app gets stuck saying it is preparing to download at 0%. Then it disappears from the sidebar in the Xbox app. The button to download the game on the Xbox app goes back to saying install. It is an endless circles that doesn't work. I just spent and hour with EA chat and it is still not resolved. Absolutely ridiculous!