Stornierung des Zahlung [Translation - Cancellation of the payment]

Sorry to hear it. However, only support can help with this. If you are unable to reach them by phone you can contact them via chat at
https://support.xbox.com/contact-us

Hi SH78SH,

Thanks for reaching out to us in the forums with this issue. Sorry to hear that you're having a difficult time in requesting a refund. If you’d like to
request a refund for a purchase, fill in the fields on the form and
we’ll review your request promptly. Be sure to sign in to and submit your request from the account you used to make the purchase. You’ll need to provide the order number for each item. Order numbers can be found by signing in to your
Microsoft account.

Alternatively, as previously suggested by our Ambassadors, you may request a call back from Xbox Support to see if they may offer you assistance as well.

The best way to request a call back from a member of our support team is from the Contact Us section on the bottom of any of our support pages.

1. Sign in at xbox.com.
   
2. Select Contact Us.
   
3. Choose your category.
   
4. Select "No Thanks" when presented the virtual agent.
   
5. Pick a topic. (You may need to switch topics until the call back option appears.)
   
6. Select to Request a call from Support.
   

Hope this helps you out.

Contact official support to get a refund. If you didn't make the purchase, change your password and activate two factor authentication.

Hallo,

Bitte gehe auf
https://commerce.microsoft.com und prüfe Deinen Kaufvelauf, ob der Kauf über Dein Microsoft Konto abgewickelt wurde, oder ob jemand Deinen PayPal Account mit ihrem eigenen Account verknüpft haben und mit Deinem PayPal bezahlt haben.

Wenn mit Deinem eigenen Microsoft Konto der Kauf getätigt wurde, kannst Du unter
https://support.xbox.com/contact-us den Support via Chat oder über einen RÜCKRUF kontaktieren.

Wurde "nur" Dein PayPal Konto mit einem fremden Microsoft Account verwendet, kann Microsoft nicht direkt helfen. Du musst hier PayPal kontaktieren, damit diese Zahlung storniert wird, und dadurch das fremde Microsoft Konto in Verzug gesetzt wird. Dann muss
sich der Besitzer des Kontos bei Microsoft melden, um sein Konto wieder zu entsperren.

Microsoft hat die Support Hotline geändert, daher kannst Du nur über die Support Website einen Rückruf anfordern. So musst Du nicht in der Warteschlange warten.

[TL;DR Translation]

Check https://commerce.microsoft.com for the order, if it appears on your Microsoft Account. Then contact the officical support via
https://support.xbox.com/contact-us

If the purchase was made with a different Microsoft account, contact PayPal to get the charges back.

---------

[Mod Translation - Hello,

Please go to https://commerce.microsoft.com and check your purchase level, whether the purchase was made through your Microsoft account, or if someone linked your PayPal account to their own account and paid with your PayPal account.

If the purchase was made with your own Microsoft account, you can contact support via chat or via a callback at https://support.xbox.com/contact-us.

If "only" your PayPal account was used with a foreign Microsoft account, Microsoft can not help directly. You will need to contact PayPal to cancel this payment, which will put the foreign Microsoft account in default. Then the owner of the account
must contact Microsoft to unlock his account.

Microsoft has changed the support hotline, so you can only request a callback through the support website. So you do not have to wait in the queue.

[TL; DR Translation]

Check https://commerce.microsoft.com for the order, if it appears on your Microsoft account. Then contact the official support via https://support.xbox.com/contact-us

If the purchase was made with a different Microsoft account, contact PayPal to get the charges back.]

Bedenke, dass wenn Du das Abo erneut aktivierst, dann auch nochmal eine Zahlung für das Abo fällig ist. Die Zahlung jetzt war erstmal "nur" um Deine Schulden zu bezahlen.

[Translation - Remember that if you activate the subscription again, then again a payment for the subscription is due. The payment was now "only" to pay your debts.]