store 购买的游戏需要退款[Translation-Games purchased by store require a refund]

我不知道为什么我以香港的地址购买了这款游戏，使我多付了一些价 ，我想退款，然后已国内的地址重新购买

[Edit - translation] - I don't know why I bought this game at the address of Hong Kong, which made me pay more for the price, I want a refund, and then I have re-purchased the domestic address.

Hi Osborn,



I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.


If you are needing further assistance with the purchase I would suggest to contact Live Support.


When you go to Contact Us,follow these steps to request a call:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.



Hope this helps.



Thanks,

Brad

Hello,

You will need to contact support in your region for a refund.

Google translate:

好，

您需要聯繫您所在地區的支持部門以獲得退款。

您好 这是个人电脑上购买并下载的游戏 如何操作呢？

-[Translation - Hello, this is a game purchased and downloaded on a PC How do I do it?]

我只在WINDOWS10下购买过这一款游戏（ASTRONEER），其他游戏都是别的平台购买的（STEAM、Orgin），从未出现过这个情况，这个游戏在以前的主板上可以正常使用，更换主板后还是可以使用，但是不能联网，不能更新游戏，我知道这不是游戏本身的问题，是WIN10下XBOX中的苛刻要求，系统版本要求最新1809的，却不给我更新，点击系统版本更新始终告诉我是最新版本，我的版本现在是1803，也就是说 们不给我更新系统怎么也玩不了这个游戏，安装都不行，只告诉 拥有它！！！如果是这 这游戏我买来干嘛？摆看么？

[Translate - I only bought this game under WINDOWS10 (ASTRONEER). Other games are purchased by other platforms (STEAM, Orgin). This has never happened. This game can be used normally on the previous motherboard. Replace the motherboard. After that,
I can still use it, but I can't connect to the Internet. I can't update the game. I know that this is not a problem in the game itself. It is a demanding requirement in the XBOX under WIN10. The system version requires the latest 1809, but it does not update
me. Clicking on the system version update always tells I am the latest version, my version is now 1803, which means you can't play this game without updating the system. The installation will not work, just tell you that you have it! ! ! If so, what do I buy
for this game? Looking at it?]