Stop Account Billing

Amber Gebhard · Feb 20, 2023

My teenager's account was created by my husband and billed to my credit card monthly. Recently, my son had trouble with his xbox and performed some kind of reset. Both he and the husband have forgotten the initial gamer ID/account that was set up years ago, so my husband resorted to creating a whole new account. How do I stop billing for the first account?

:)

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize but we may need to locate the Microsoft account where the susbcription is active and if there will be no option for us to do so, you may need to reach out to your bank.

For your reference, you can check this link: https://support.xbox.com/en-US/help/subscriptio...

{Parity}

You will need to contact support directly for this. No one in the forums will be able to assist . support.xbox.com/.../contact-us

Good Luck!!

Smwutches

Contact support and see if they can stop it. If not, you'll need to contact your card company to put a stop payment on it. http://support.xbox.com/contact-us

AngelLope

If you want to remove your bank account info on xbox you have to turn off recurring billing on game pass and it will stop billing your account every month than you can remove your bank account from the xbox. Hope this helps.

MoeZArts

Hi WellingtonLuis1,

You want to contact Xbox Support to stop the recurring billing if you can't access your account

https://beta.support.xbox.com/help/subscriptions-billing/manage-subscriptions/cancel-recurring-billing-or-subscription

Stop Account Billing