Stolen Minecraft account, how to get it back

ARE MINECRAFT ACCOUNTS BEING STOLEN OR IS MICROSOFT STORE COMPROMISED

Hi , This account has been in use on the same email account for at least 5 years .The Email attached to this account has never changed : I have used this email for 25 years . The Gamer Tag is FallAsteroid497 , as far as I remember this has been in use for several years . I vaguely remember having to reclaim this account about 5 years ago , I can't remember if it was due to Minecraft changes or if the account had been hacked or stolen . I have had to do a new install and have never had an issue in the past . Syears or more . what has Microsoft done to Stuff things up ? XBOX says it is a Windows account that I own , I can sign in to Microsoft store and it recognises the email and the Gamer tag . Xbox also recognises the account details , The last purchase I made was to be able to use this account on My Daughters IPAD . My understanding was the payment I made enabled this account to be used on all mediums , IPAD , Windows , Phones etc . Previously we had only used it on windows and an Android Tablet . This Android Tablet was stolen 18 months ago Nut as I logged the account out and changed the password it should not cause problems 18 months later >

Managed to get old laptop up and running , it cannot connect Minecraft now either and all details have been removed from Microsoft store . I opened the Minecraft data Files and will attach the client ID here

f64fea2a-69c7-4d52-9cdf-ae9e97bd874a

So lets just get it sorted Please . I am sure you can do better than this . Regards Phillip Halse

Hello Nickname_917,



Welcome to Xbox Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We are sorry to hear that your Minecraft account was stolen, and your Microsoft account was deleted. You can try to recover your Microsoft account by following the steps in this article.

• How to recover a hacked or compromised Microsoft account - Microsoft Support
  

If you have proof that you were the one who bought your Minecraft account, you can fill out an account recovery form with the information you have at Contact Us | Minecraft Help

You should contact Mojang support, not Microsoft support, for Minecraft account issues. Submit a request – Minecraft Feedback.

If you have other clarifications, you can get back to us by replying to this post.

We will be glad to follow up and help you.



Sincerely,



Moderator

Microsoft Community

Hi Nickname_917,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)








Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi Lucas,

So the email that used to be used to log into minecraft has a microsoft account. When I log in to the microsoft account specifically, I'm not sure if the account has been migrated. Like I said, I can't figure out how to log into an account to download minecraft.

Honestly, maybe the account was migrated but to a stolen microsoft account? If that was the case, how would I get my game back?

Hi, Duck604! I'm sorry to hear your account got compromised. No worries, I'm happy to assist you with this today.

Regrettably, once the email has been changed, we can no longer able to use the online form regarding Account compromised. I would suggest trying these steps and see if you can reach the Xbox customer support.

Please go to https://support.xbox.com/en-US/contact-us

Then click on "Contact us" > Account and Profile> Then choose I need a Microsoft account> Type Account Hacked > Click Next> Click on See contact options> Select from there, it should show you the option to chat with them or request a call.

Please take note of the phone availability time.

Monday to Friday: 6:00am-5:00pm

Saturday to Sunday: 6:00am-5:00pm

Let me know if that works. Thank you!