Stolen Microsoft account

Jerry Mk · Mar 25, 2023

Hello

My Microsoft account got stolen around 5th of March. I discovered it, because when I tried to acces my account login window popped out saying "Login to your account using email et*****@rumbler.ru". This is not one of MY emails. I've quickly changed password to my old email account, but it was too late. Any message that could say to what email my account got signed to was gone. Because of that, I can't even fill the form that my account was stolen. I still have access to that old email signed to Microsoft account and I also have my Xbox gamertag, serial number of XBOX One console that I used that account on, identification number of that same console and I know exact number of those gamerpoints on my stolen account. Also I have emails from microsoft proofing, when I migrated my Mojang account to Microsoft. Can Microsoft identify my stolen sccount using those informations and assigne it to new email given by me? Like I said, I am unable to fill the form of stolen account since new email is partially hidden.

Please help me or give me some tips how to recover my account

Jerry

:)

Dadwhite

Sorry there is no way to track a stolen device like this. You can shutdown access to the console by changing your password to the account.

Microsoft does recommend that you file a police report and give them you console's information.

Here is a link to Microsoft Recommendation on what to do when your console is stolen: https://support.xbox.com/en-US/my-account/security/stolen-console

denis97g

you can request a call back on
support.xbox.com

Rostom L

Thanks for the reply, Jerry. Based on my experience, the support will still require us to know the current email address of the account that we're trying to get back into because they need it in case it requires an escalation. A gamertag is not valid and cannot be used for recovery for security reasons.

I guess our best option here is for you to directly contact the Microsoft/Xbox support team to inquire and ask for further assistance regarding your account issue. Try to reach them out here https://support.xbox.com/contact-us

Jerry Mk

Hi

Thank You for responding. I have checked my inbox spam/junk folder but I cannot find any emails form Microsoft. i suspect, the hacker must've deleted every proof before I changed password to my inbox. On my console, I still have my hacked account, yet the email was shown as "non-existing" when I tried to fill the form. Also because of that I was able to set up a new Microsoft account using my old emial. I also have old emails form Microsoft informing me about connecting new aps to account and etc. Those were my actions tho. After 30th of May 2022 I didn't recived any messages from Microsoft, except those used to create my new account. Are You sure Microsoft support cannot recover my account using my XBOX gamertag or ID number of my XBOX One console? I also bought HALO: Master Chief Collection on Steam and first account assigned to that copy was my stolen account. I can provide screenshots of that purchase. I also have email from Mojang confirming my migration to Microsoft.

Thank You for responding and please respond if You have any other tips for me
Jerry

{Parity}

You can follow this
LINK for a compromised account. Good Luck.

Stolen Microsoft account