STOLEN MICROSOFT ACCOUNT, HOW CAN I RECOVER IT

GailKELLY1 · Sep 3, 2019

SOMEONE HAS STOLEN MY MICROSOFT ACCOUNT AND I CANNOT RECOVER IT TO GET IT CLOSED

SOME LOW LIFE CALLED

[Mod Removed - Personal Information]

HAS STOLEN MY MICROSOFT ACCOUNT AND CHANGED ALL THE DETAILS AND I CANNOT RECOVER IT TO CLOSE THE ACCOUNT. THEY WERE ABLE TO PURCHASE XBOX ULTIMATE GAME PASS AND I ONLY KNEW IT HAD HAPPENED THROUGH EMAILS I RECEIVED
FROM MICROSOFT. CAN ANYONE HELP PLEASE. FRAUD NEEDS TO BE HIGHLIGHTED AND DEALT WITH. I WOULD JUST LIKE TO KNOW HOW TO GET MY ACCOUNT CLOSED AND HOW SOMEONE CAN STOOP SO LOW AS TO STEAL TO AVOID PAYING...HORRIBLE HUMAN BEING - GAMERTAG [Mod Removed - Personal
Information] INCASE ANYONE KNOWS THIS PERSON, EXPOSE THEM FOR FRAUD, POSSIBLE FIRST NAME MIGHT BY [Mod Removed - Personal Information]

:)

XBF Leo G

Hello GailKELLY1,

Thank you for posting on the Xbox forums. We noticed that there is another thread that was created by this account regarding the same issue. We will be locking this thread since it is a duplicate thread. Please refrain from creating duplicate threads.
We are more than happy to provide you with assistance on
the other thread that was created by this account. We ask that everyone please keep the

Xbox Forum Guidelines in mind when posting. Thank you again, and we look forward to hearing from you.

Wille M.

Hi, I hope you're doing great out there.

I'm Wille, an Independent advisor and I am here to help you with your concern.

I'm sorry you're having this issue and I'll do my best to help, as I understand your concerns about the privacy of your account and how annoying not being able to access it can be. Situations where our email account with personal information, contacts, messages and even our documents are really involved are a little more delicate.

It looks like the hacker hasn't changed his email yet, when using the password recovery link: https://account.live.com/pw. Is it possible to use the alternative e-mail, or phone that you have registered in the account?

If not, unfortunately, when the hacker manages to change the account's security information, the account is hardly recoverable. That's why it's very important to keep your security info up to date and use different passwords across all platforms.

I'm a user like you and there's not much I can do in the community as visibility is public. Contact MSA Support and see if you can follow the Account Takeover (ATO), investigation is done on a case-by-case basis.

https://support.microsoft.com/en-us/account-bil...

https://support.microsoft.com/en-us/account-bil...

Hoping that everything works out for the best.

I hope I helped you. Hugs!

Mistress Sara

Hi there,

All the information for recovering an account can be found here:

https://support.microsoft.com/help/17875/microsoft-account-recover

The main thing is filling out this form: https://account.live.com/acsr With as much information as you can.

XBF Amber M

Hi Eagle,

Thanks for reaching out to us in the forums for this issue. You may wish to have a try with our Compromised Account Solution to attempt
to recover your account for best results. Outside of this method and
contacting Xbox Support directly, we here on the forums would not have the tools that they would to assist you in this matter.

Best of luck and I hope that this helps you out!

RandyAU93

The only way you have left is the account recovery process, which
Xbox Live Support can assist with. Unfortunately, you discovered one of the reasons why Xbox Live's Code of Conduct states that users should NEVER give their account details to anyone else for any reason.

STOLEN MICROSOFT ACCOUNT, HOW CAN I RECOVER IT