Stolen 3 month live code.

Back in February Microsoft store ran a promotion of purchase 3 months of Xbox live get 3 months free. February 4 I purchased digital download redeemed code, no problem. Recieved second code on Feb 7 didn't redeem right away,my mistake,went
to redeem Mar 10 said code already redeemed. So I called support and they said it was redeemed on Feb 14 to someone else's account. Then she tried to tell me the code was for gift purposes only so I couldn't use it anyway. That's not what the promotion was
and doesn't say so anywhere, basically told it's been redeemed to bad for you, nothing we can do. Real nice customer service Microsoft.

:)

 

How deactivate my stolen pin code?

How deactivate my stolen pin code 3 months Xbox live gold member?

 

Xbox Daily Deals 4/7 ($33 Gold, MCC $30, more)

yea cdkeys 95% of the time is good from what I hear its some of the sellers have been caught using stolen keys or bought steam keys using stolen cc's ala the origin fiasco a few months ago

 

Hi there, we're sorry to hear about the frustrating experience.

So we can take a closer look, can you please click the "Message" icon with the envelope underneath my message and send us your Service Request reference number from your earlier conversation with chat or phone support regarding this concern with the promotion?

Please also reply to this thread when you have done that.

 

No one ever gave me a support number, I still have the original receipt and the email with the second code. The promotion was buy 3 months get 3 months free in February. My biggest problem is as far as support was concerned was code has been redeemed too
bad can't do anything. Doesn't seem to matter that whoever redeemed it didn't get it properly And when I brought that to her attention I was told thanks for calling have a nice day.

 

Gotcha. Can you please send us the second 5x5 code you said you received for this promotion (the one that showed as already redeemed) by clicking on the "Message" button with the envelope icon under my name?

If you double-check your Microsoft account email, did you receive any sort of email confirmation from that support team regarding your conversation with them?

 

OK Sent what I copied of the bonus email with code. As I said I received this on feb7 didn't even print it until a week or so ago according to support it was redeemed to another account on feb14. I know of no way anyone could have gotten it from me I am
only one with access to my email and it wasn't printed of until well after it was used. Thanks!

 

Also no I didn't receive an email from support after, I did get an email while talking to them with a code to verify my account.

 

Thanks for that additional info. We took a closer look into this and are seeing that the code was indeed redeemed. In this case, we do recommend reaching out to

Microsoft Store Support to have their team take a closer look into this with you and explore your options further in regards to this promotion. Please ensure you share this same info with them as well for their investigation into this.

 

Ok ,I will try them again and see what happens, got nothing to lose at this point. Thanks.

 

No problem. Please keep us updated and let us know how that goes. We hope you enjoy the rest of your day

 

Contacted chat support this time and they were able to fully resolve the issue. lessons learned, any digital codes received best to redeem right away don't wait.

 

Awesome, we're glad to hear about that resolution and we do hope you enjoy your weekend and that new Xbox Live Gold! If you have any other Xbox questions, please let us know