Still saying account needs updating......

Discus and support Still saying account needs updating...... in XBoX Rewards & Social to solve the problem; Everything that I can see is correct. Yet still won't deposit rewards. f7619afa-af42-48e4-9520-0faa9b484031 Discussion in 'XBoX Rewards & Social' started by GLR BOOST, Oct 28, 2016.

  1. GLR BOOST
    GLR BOOST Guest

    Still saying account needs updating......


    Everything that I can see is correct. Yet still won't deposit rewards.

    :)
     
    GLR BOOST, Oct 28, 2016
    #1
  2. ACCOUNT

    IT KEEPS SAYING MY ACCOUNT NEEDS UPDATING! MY ACCOUNT IS UP TO DATE
     
    BIG DAWG 2459, Oct 28, 2016
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    Account Info STILL needs updating!!

    Hello IntenseSeverus,

    We responded with why this is occurring on your previous post at (https://forums.xbox.com/en-US/thread/8D18621F-4983-4464-9C8D-932B4FE93AB8). What is occurring is that
    your billable account information is not being properly communicated to our deposit process, which is causing the deposit to fail when it cannot determine which billable account to deposit into. At this point in time, we have still not received a resolution
    from the other team currently working on this issue. We apologize for the inconvenience that this issue is causing. In the meanwhile, we will continue to attempt a deposit into your account.
     
    XBLRewards8, Oct 28, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Still saying account needs updating......

    XBLRewards8, Oct 28, 2016
    #4
  5. XBLRewards8 Win User

    Still saying account needs updating......

  6. XBLRewards8 Win User

    Says account needs updated

    Hello PalSidaeMonk,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team. At the moment, we have not received a estimate on when this problem will be resolved. To be clear, this is a data issue, and not the result of any faulty user input. The prompt asking you
    to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.
  7. XBLRewards8 Win User

    Account Info is correct, but still says I need to update it!

    Hello Cobalt Robot,

    Unfortunately, we have not received a fix for the error described on your previous post at (https://forums.xbox.com/en-US/thread/2d7dfcea-d9eb-4373-9f97-27f192b96d96).
    We need the assistance of this payment operations team because we do not have full access to the billing account database that this error is occurring on. When we query this database for information on the billable account you would like your deposit in, this
    database either returns nothing, or multiple billable accounts. Since we need to know the specific billable account you are intending to receive your deposit into, we abort the process rather than risk placing your deposit into a mystery account that may not
    even exist. We apologize for the inconvenience that this issue is causing.
  8. XBLRewards8 Win User

    Account Info STILL needs updating!!

    Hello IntenseSeverus,

    We responded with why this is occurring on your previous post at (https://forums.xbox.com/en-US/thread/8D18621F-4983-4464-9C8D-932B4FE93AB8). What is occurring is that
    your billable account information is not being properly communicated to our deposit process, which is causing the deposit to fail when it cannot determine which billable account to deposit into. At this point in time, we have still not received a resolution
    from the other team currently working on this issue. We apologize for the inconvenience that this issue is causing. In the meanwhile, we will continue to attempt a deposit into your account.
  9. oooTDCWooo Win User

    It says I need to update my account...

    Here is a picture if it will help. My account name is

    [​IMG]
Thema:

Still saying account needs updating......

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