Still over a year (18 months), no deposit!

Hammrsigpi · Nov 14, 2017

I would have replied to XboxSupport8 in the last topic, but your position of locking every answer instead of allowing time to respond precludes that. You asked for "patience" as the issue is caused by a database outside of Microsoft's
control. Who has access to our information, and why has it taken over a year and a half to get this resolved? I work in IT, and if I said "they're working on it, be patient" as an answer for 1 month, let alone over 18, I would have been fired.

Who can we contact regarding this issue, because no offense, "please be patient" isn't cutting it. Perhaps since this issue affects enough of us, it could be considered a class-action worthy issue.

:)

Collymilad · Nov 14, 2017

Y'all rip off because y'all not giving my rewards point when preoder games at the market place

They're not going to do anything.

I'm in the same boat, no deposites for nearly 18 months now, same response about "internal problem" and the mythical "other team" for over a year, same as everyone else.

DirtySm0k3 · Nov 14, 2017

Over a year, still no rewards deposits!

i myself havent received 141,850 credits spanning over the last 3 1/2 years. Maybe its time we all get together and file a lawsuit because the forum shows many people are experiencing the same thing. We spend our hard earned money and the little light at
the end of the tunnel(credits)has deminished. Thats $150 just on my account, i imagine with all the people they are doing it to they should have enough money to get sued!

XBLRewards8 · Nov 15, 2017

Hello Hammrsigpi,

We lock threads as posts can be buried quickly, causing users to unable to find posts that they respond multiple times to.

The billing database is not under the control of the Rewards program. Since this database contains vast amounts of private information, we do not have access to that data, and must rely on the associated teams to provide their resolution for this issue.
We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, once legal implications are mentioned, we can no longer respond.

XBLRewards8

Hello Hammrsigpi,

We lock threads as posts can be buried quickly, causing users to unable to find posts that they respond multiple times to.

The billing database is not under the control of the Rewards program. Since this database contains vast amounts of private information, we do not have access to that data, and must rely on the associated teams to provide their resolution for this issue.
We're sorry to hear about your frustrations with the program. We'll take your sentiment and feedback and provide it to the appropriate team. Unfortunately, once legal implications are mentioned, we can no longer respond.

Collymilad

They're not going to do anything.

I'm in the same boat, no deposites for nearly 18 months now, same response about "internal problem" and the mythical "other team" for over a year, same as everyone else.

Mr Hairs

18 months without a deposit and over 90,000 points backed up for me.

MS customer service is pathetic.

DirtySm0k3

i myself havent received 141,850 credits spanning over the last 3 1/2 years. Maybe its time we all get together and file a lawsuit because the forum shows many people are experiencing the same thing. We spend our hard earned money and the little light at
the end of the tunnel(credits)has deminished. Thats $150 just on my account, i imagine with all the people they are doing it to they should have enough money to get sued!

XBLRewards8

Hello Hammrsigpi,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Still over a year (18 months), no deposit!