Still not solved

Discus and support Still not solved in XBoX Rewards & Social to solve the problem; Now I posted a few days go the issue I have had for several years. It still is not solved. I know that my rewards can be given to me despite the error... Discussion in 'XBoX Rewards & Social' started by Godofwar7375, Jan 19, 2018.

  1. Godofwar7375
    Godofwar7375 Guest

    Still not solved


    Now I posted a few days go the issue I have had for several years. It still is not solved. I know that my rewards can be given to me despite the error my account is giving. The credit has been placed into my account before. I would like my credit please.
    I am tired of the runaround. Please deposit my credit.

    :)
     
    Godofwar7375, Jan 19, 2018
    #1
  2. StevenBM
    StevenBM Guest
    Problem still not solved...

    I'm sorry to hear you are having this issue. I have the preview build too and have not experienced this. Have you tried logging out and logging back in to your account. Also have you tried resetting the console by holding the power button down for 10
    seconds, disconnecting power, wait 5 minutes and reconnect. Also please check your network by using the network guide here

    support.xbox.com/.../network-settings
     
    StevenBM, Jan 19, 2018
    #2
  3. TheGhost GG
    TheGhost GG Guest
    Problem still not solved...

    I have posted this before, ever since I was made to update to the new preview dashboard I have not been able to view my friends list.

    WHAT DO I NEED TO DO TO FIX THIS?!

    Does anyone have a solution that WORKS?! I have posted in the preview forums, I have submitted a bug error and no one responds to me. Please tell me someone has had this same problem and has found a solution. I will greatly appreciate it if you do.
     
    TheGhost GG, Jan 19, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Still not solved

    Hello Godofwar7375,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved, although
    they have provided us with occasional fixed deposit cycles. Again, since we cannot manipulate user's billing information or access their commerce accounts, we must rely on this other team to provide a resolution for this issue. We apologize for the inconvenience.
     
    XBLRewards8, Jan 22, 2018
    #4
  5. XBLRewards8 Win User

    Still not solved

    Hello Godofwar7375,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved, although
    they have provided us with occasional fixed deposit cycles. Again, since we cannot manipulate user's billing information or access their commerce accounts, we must rely on this other team to provide a resolution for this issue. We apologize for the inconvenience.
  6. StevenBM Win User

    Problem still not solved...

    I'm sorry to hear you are having this issue. I have the preview build too and have not experienced this. Have you tried logging out and logging back in to your account. Also have you tried resetting the console by holding the power button down for 10
    seconds, disconnecting power, wait 5 minutes and reconnect. Also please check your network by using the network guide here

    support.xbox.com/.../network-settings
  7. Mister Quimby Win User

    DLC issue still not solved

    Hey there TallestWord926!

    Sorry to hear about the issue! If the issue continues after trying the steps that StuartATrueRed has suggested above, go ahead and check out our Backward Compatibility Troubleshooting page.
    Be sure to fill out the survey at the end so that the proper teams can have visibility on the issue. Thanks in advance!
  8. TallestWord926 Win User

    DLC issue still not solved

    hello.

    Your solution didn't seem to work is their any other way to do this?
  9. Binary Pr0bl3m Win User

    DLC issue still not solved

    On Xbox.com, from the Xbox 360 Marketplace Page, select the option to download the DLC.

    It should download automatically the next time you log onto your console. Let me know if that solves your problem. I had a similar issue recently.
Thema:

Still not solved

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