Still not shipping label from repair ticket

It simply states that if I don’t receive a confirmation email in 24hrs then I should contact you. Here I am contacting you because I NEVER received any email! I put my order in on the 8th it’s now the 10th. I check all my email, checked my junk email, checked my spam email, and nothing!

Hello TJuice1986,

We appreciate you for bringing this up to Xbox Community Forum.

We understand that you are trying to inquire the status of your Elite Series 2 controller repair. Base on your description, you still haven't received any email and shipping label regarding about it. Let us check on this together and sort this out. We will do to the best in our capability to assist you with your concern.

Please refer to this link if you haven't tried this yet before. Getting your Xbox device serviced | Xbox Support





We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Have a great day ahead.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello TJuice1986,

We could not really imagine how important it is for you to be able to rectify this issue at the soonest possible time. However, we have realized that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your device and applications. They are more equipped with all the tools and resources to get your problem diagnosed. Kindly follow the steps below to contact our live support team:” Contact us | Xbox Support

1. Select the " See Contact Options" or "Request a Call" button
   
2. Select the following drop-down menu options in the following order:
   What are you having trouble with? - XXXXXXXX
   What's the issue? -XXXXXXXXX
   
3. The third box will ask you to describe your issue "XXXXXX" and then select the "Next" button.
   
4. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
5. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
   
   
   
   
   
   

We hope this helps and it is even better to connect with the correct support where you can get dedicated assistance, the experts there will provide accurate answers for you.



Kind regards



Xbox Forum Moderator

Microsoft Community

I started a service order request! It says I should send my item in within 30 days, but I never received the shipping label I should have received to send my device in.

Can you look into mine? My warranty expired and I paid the out of pocket fee… I got charged for it, but never received an email or nothing. That was on the 6th and it’s now the 10th