Still not resolved

i redeemed my vip gems on a few things but the main thing was a 12 month live gold .. it said i should have gotten a email in 2 days but its been a week and i never recieved anything in my inbox or my junk/spam folders whats the deal?? I still have not
recieved a response from anyone and still not have recieved my vip reward of 12 month gold .. i dont know why you guys have promotions if you cant complete them this is getting old .. i want my 12 month gold i did my part now do yours

:)

 

Issue still not resolved

Hello Locke Kincaid,

That survey does not appear to be from our program, so we cannot offer a fully informed response on that issue. Regarding your August pre-order, the only pre-order offer that month was for purchases of physical disc pre-orders off of MicrosoftStore.com.
Since you did not make any physical purchases that month, you were not eligible for Credits for that offer.

 

Issue still not resolved

The case number was L: 1364842596.

Click here to start the survey.

Please note that this invitation will expire soon. Please respond before Friday, December 16, 2016.

That doesn't let me take the survey instead it is expired.

I still am missing my 15000 points from August's preorder special.

 

Support have responded to your first thread and are looking into it. You'll need to wait for them to respond there - help .. xbox rewards

 

well how long does it take them to look in to it because its been almost a week and i havent heard anything from anyone

 

It just depends on how long it takes for the other team to figure it out and get back to them. They'll make sure you get it.

 

Hello,

We are still awaiting a response from our Vault team on how to proceed, as mentioned in your previous post at (help .. xbox rewards).
Once they inform us on what action they are taking, we will update that thread.