Still not recieving xbox rewards after 3 years

Hello Lionoz,

We do not see any previous posts with this gamertag on the support forum. Please post on the Xbox Live Reward Questions with a support type post for Xbox Live Rewards support.

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as MyVIP payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

In September 2014 we changed to the MyVIP policy. As a result, payback based off Gamerscore (MyAchievements) was discontinued. Also, as mentioned in our pinned announcement at the top of the forums titled "HEY
YOU! We've got your answer here." (https://forums.xbox.com/en-US/thread/2f5ffacb-bf1e-4fca-8764-f57f69556e55), we no longer award Credits for Xbox Live Gold renewals
as of July 2014.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. Since your purchases have not completed any offers, either, you have not earned any Credits. You can check your current MyVIP level/progress at (https://rewards.xbox.com/myrewards/).

mine has just recieved the same problem too after owning the console for 3 years

Ive been on Live for 10 years now, never recieved a discount for tenure but xbox rewards used to offer discount for gamerscore milestones which was pretty cool.

Hello Tipex,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hi there Mike, thanks for reaching out.

We took a closer look into this and forwarded you more info about the Xbox Quest rewards to your Xbox Live message center so please take a look there and we hope that helps