Still not receiving Rewards deposits. Please help.

HereIsOblivion · Oct 17, 2016

I am still receiving monthly emails telling me that I can't have a deposit made to my account because there's something wrong with it.

I've opened up nearly half a dozen tickets with Microsoft, and several posts on these forums with no resolution.

All that I see is "We're working on it." Is problem that has taken more than a year to fix still ongoing? If so, are there any ETA's on the solution? Microsoft is holding a lot of my rewards points hostage.

:)

DoD ElderBrujah · Oct 17, 2016

Still not receiving rewards deposits

I have been a member of XBox Rewards since it started, and everything was fine until June of 2015, my credits stopped being deposited, and I keep being told I need to update my account information. My information is correct and has been. I have over 88,000
credits waiting to be deposited. I would greatly appreciate it if someone could please fix this. Being told over and over to update info that doesn't need to be updated is getting really old, so is not get a deposit in about 18 months.

Thank you.

XBLRewards8 · Oct 17, 2016

Still not receiving rewards deposits

Hello LGN ElderBrujah,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

XBLRewards8 · Oct 18, 2016

Hello HereIsOblivion,

Unfortunately, at this point in time we have not yet received a concrete ETA on when to expect a resolution to be deployed. We apologize for the inconvenience that this wait is causing, and thank your for your patience while our other team continues to work
on this issue.

XBLRewards8

Hello HereIsOblivion,

Unfortunately, at this point in time we have not yet received a concrete ETA on when to expect a resolution to be deployed. We apologize for the inconvenience that this wait is causing, and thank your for your patience while our other team continues to work
on this issue.

XBLRewards8

Hello LGN ElderBrujah,

There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
This is an issue that we are working on resolving with another team, since we are not able to fully access the database containing billable account information. At the moment, we have not received a estimate on when this problem will be resolved. To be clear,
this is a data issue, and not the result of any faulty user input. The prompt asking you to update your information is a symptom of this error, and adjusting your information will, in most cases, not resolve this issue. We apologize for the inconvenience.

Hammbonez417

I've received the same thing. I've received a "$10 xbox live rewards deposit," and two "$5 xbox live rewards deposit." I thought this was kind of odd, as I did not request these. Also it states on the transaction record that these "deposits" are also "refunds." Weird!!!

XBLRewards3

Hi Staalker. The current issue still does not have a resolution, and we are still receiving the deposit error when we attempt a deposit. Unfortunately, the Rewards program customer service team cannot manually deposit your Credits into your Microsoft account.
We will need to reach out Microsoft Support to do that. We are escalating your case for a manual deposit.

XBLRewards3

Hi Fash Fangers. The reason we received from our failed deposit is that your currency is not matching. This means your locale on Xbox is different from your Rewards locale. If you've changed this to have them matching, we will attempt to make another deposit
on April 12th. If you still do not receive a deposit then, we will be making a forced deposit at the end of the program. Thanks for your patience.

Still not receiving Rewards deposits. Please help.