STILL no free Windows 10 key for Quantum Break and Alan Wake content

Sophie: Thank you! Pulling up the account now.

Sophie: Hi Mic! Thanks for waiting

Sophie: I have double checked the account here and it appears that the preorder was not processed on the account. You may verify the account's transactions on your end using this URL: billing.microsoft.com

Sophie: Most likely the preorder was made using another account. If I may ask, do you have another account that we can check?

Michael: its a code i redeemed

Michael: preordered the game and got a keycode, which i redeemed on 4/4

Sophie: Oh, I see. If I may ask, where did you made the purchase. Mic?

Michael: i forgot the store name

Michael: some online store

Sophie: I see. That's alright

Michael: does it matter?

Sophie: No, I have double checked your account's licenses and you are eligible for the promo

Michael: ok, so where is my content?

Sophie: I have documented this incident on your account and verified that you are eligible for the promo under reference number 1336521635. Now we nee you to make a post to our community
forums so that our support there can be made aware of the issue and that they can issue a code for you

Sophie: Here's the direct URL for the forum: Uh oh... that shouldn't have happened.

Sophie: Is that alright?

Michael: i did that 15/4

Michael: it's not the first time i messaged you

Sophie: I understand, Micheal. The reason why your post was not entertain last 4-15-16 is that the official roll out of codes was on 4-19-2016

Michael: so what do i do now?

Sophie: That is why we need you to make a post again so that our support there can be notified about the codes

Michael: are you kidding me?

Sophie: No, Michael. Our support in the forum will be the one who'll send the code for you

Sophie: I understand that you already posted there before however at the time you posted about the issue, it was still early since the official roll out of codes is on 4-19-2016. Please
do post again into one of our forums so that you'll be given the code for the pre-order

Michael: ok, will do

Michael: thx

Sophie: Thank you for understanding, Mic. We really appreciate it

Sophie: Is there anything else I can help you with?

Michael: no thanks

Sophie: I’m happy that I was able to route you to the best resolution for your concern.

Sophie: Hope I have been helpful

Sophie: You're welcome

:)

 

did not received Quantum Break Windows 10 and Alan Wake codes

no Quantum Break Windows 10 and Alan Wake codes

 

help!!!I still not received the code of quantum break!!!!!!!!!

hello, i still not received the quantum break code,i buy it at 04.04.2016,i just received alan wakes code now,

• Alan Wake: American Nightmare
• Quantum Break on Xbox One
• Quantum Break on Windows 10
• Alan Wake + additional content this four code,i only have one now!!!i dont know why?!please help me!!!
  

 

Hi there!

Xbox Support are aware of this issue, and have posted an update here:
forums.xbox.com/.../2152556.aspx.

Basically, there was an issue which has been identified, and is currently in the process of being rectified.

I hope this helps!

Regards,

-

 

Hey, Mic! I've sent you a Forums private message. You can check them
here!