still never got my $5 Visa® Prepaid Card =(

Discus and support still never got my $5 Visa® Prepaid Card =( in XBoX Rewards & Social to solve the problem; hi i redeemed it on 05/16/2018 Visa® Prepaid Card but never got it yet =( i have posted 8 days ago about this and u replied Apologies for the... Discussion in 'XBoX Rewards & Social' started by taellon, May 31, 2018.

  1. taellon
    taellon Guest

    still never got my $5 Visa® Prepaid Card =(


    hi i redeemed it on

    05/16/2018 Visa® Prepaid Card but never got it yet =( i have posted 8 days ago about this and u replied

    Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate.

    i never gotten a email or anything sence then =( does that mean my points are gone and so is my visa gift card lol

    :)
     
    taellon, May 31, 2018
    #1
  2. taellon
    taellon Guest
    never got my $5 Visa® Prepaid Card

    been almost 15 days sense i posted any update on the $5 visa card?

    ty
     
    taellon, May 31, 2018
    #2
  3. XBLRewards8
    XBLRewards8 Guest
    never got my $5 Visa® Prepaid Card

    Hello taellon,

    Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate.
     
    XBLRewards8, May 31, 2018
    #3
  4. N3w2xbox
    N3w2xbox Guest

    still never got my $5 Visa® Prepaid Card =(

    I put up a post about a $10 prepaid visa card i purchased on the same day as you and they haven't looked into it yet so either a lot of people are having the same problem or they are waiting until june 15th to screw people over with the points.
     
    N3w2xbox, May 31, 2018
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hey taellon,

    We have looked into the current status of your ticket for this issue, and unfortunately have not received any new information from our Vault team. Please wait for us to receive an update from that team while they investigate your account. We will update
    you on any new developments on the thread associated with your ticket, which we see is (never got my $5 Visa® Prepaid Card).
    Unfortunately, since the Vault is operated with another team, we must wait for their investigation since we cannot access their resources directly. Again, we apologize for any inconvenience caused by the delay.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. N3w2xbox Win User

    still never got my $5 Visa® Prepaid Card =(

    I put up a post about a $10 prepaid visa card i purchased on the same day as you and they haven't looked into it yet so either a lot of people are having the same problem or they are waiting until june 15th to screw people over with the points.
  7. XBLRewards8 Win User

    still never got my $5 Visa® Prepaid Card =(

    Hey taellon,

    We have looked into the current status of your ticket for this issue, and unfortunately have not received any new information from our Vault team. Please wait for us to receive an update from that team while they investigate your account. We will update
    you on any new developments on the thread associated with your ticket, which we see is (http://forums.xbox.com/en-US/thread/9c874cc3-420d-4154-a026-6e0adc808e15).
    Unfortunately, since the Vault is operated with another team, we must wait for their investigation since we cannot access their resources directly. Again, we apologize for any inconvenience caused by the delay.
  8. taellon Win User

    never got my $5 Visa® Prepaid Card

    Hello ,

    Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate.
    ok ty =)
  9. taellon Win User

    never got my $5 Visa® Prepaid Card

    been almost 15 days sense i posted any update on the $5 visa card?

    ty
  10. XBLRewards8 Win User

    never got my $5 Visa® Prepaid Card

    Hello taellon,

    Apologies for the inconvenience. We have escalated this issue to our Vault team to investigate.
Thema:

still never got my $5 Visa® Prepaid Card =(

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